Basic Info

Haitham Emam

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Digital Performance Media Coordinator at Reprise Media

Experience Details

Digital Performance Media Coordinator

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Reprise Media (multinational)

Cairo, Egypt

501-1000 employees

Marketing and Advertising

N/A

Nov 2016 to present (1 month)
Digital Marketing Specialist at OneCard

Experience Details

Digital Marketing Specialist

Customer Service/Support, Marketing/PR/Advertising , Media/Journalism/Publishing

Experienced (Non-Manager)

- Managing social media platforms with daily, fresh, relevant and engaging updates.
- Running social media campaigns
- Content Creation.
- Campaigns Wireframes and Content.
- Facebook Ads & Google Adwords.
- Email Marketing.
- Online Marketing Campaigns and campaign analysis.
- Online Customer Support.
- Editing and updating website content


Company Details

OneCard (multinational)

Cairo, Egypt

N/A

Consumer Electronics , Consumer Services , Internet/E-commerce

www.onecard.net

Apr 2014 to Oct 2016 (2 years 6 months)
Social Media & Customer Support Team Leader at OneCard

Experience Details

Social Media & Customer Support Team Leader

Marketing/PR/Advertising , Writing/Editorial, Customer Service/Support

Manager

I'm a team leader of a team who is responsible for managing Arabic Social Media platforms for a Global Mobile Game in addition to providing Customer support service to another Arabic mobile game.

My Team's responsibilities are:

- Creating Social Media contents.
- Translating all game events from English into Arabic.
- Preparing daily and weekly reports.
- Redesign all images and banners into Arabic.
- Post all in-game events in English and Arabic.
- Answering all users inquires through all Social media platforms.
- Handling all customers' complaints and inquiries through Ticketing system, Email & Google Play Reviews.


Company Details

OneCard

Egypt

N/A

Consumer Services , Internet/E-commerce, Marketing and Advertising

N/A

Aug 2015 to Oct 2016 (1 year 2 months)
Gaming Community Manager at OneCard

Experience Details

Gaming Community Manager

Customer Service/Support, Marketing/PR/Advertising , Writing/Editorial

Experienced (Non-Manager)

I was working as an outsource to a Multinational Company as a community
manager for a Global Online FPS game and my duties were:

1. Content creation.
2. Social media marketing.
3. Events and event planning.
4. Customer relations.
5. Translation from English into Arabic.


Company Details

OneCard (multinational)

Cairo, Egypt

N/A

Consumer Electronics , Consumer Services , Internet/E-commerce

www.onecard.net

Aug 2013 to Jun 2016 (2 years 10 months)
Customer Service Team Leader at OneCard

Experience Details

Customer Service Team Leader

Customer Service/Support

Experienced (Non-Manager)

1. Handling Chats, Tickets, E-mails and Calls.
2. Providing gaudiness and assistance to agents.
3. Monitor team performance and activity.
4. Prepare daily reports.
5. Train new team members.
6. Preparing weekly schedule.
7. Send weekly team report.
8. Preparing the monthly team evaluation.


Company Details

OneCard (multinational)

Cairo, Egypt

N/A

Consumer Electronics , Consumer Services , Internet/E-commerce

www.onecard.net

Aug 2012 to Aug 2013 (1 year)
Arabic Teacher (volunteer) at Life Makers (Sona3 El Hayah)

Experience Details

Arabic Teacher (volunteer)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Life Makers (Sona3 El Hayah)

Cairo, Egypt

N/A

Non-Profit Organizations

N/A

Aug 2012 to Jan 2013 (5 months)
Customer Service Agent at OneCard

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

I was working as an outsource to ZQGame Company as an online customer service and my duties were:
1. Forum management.
2. Customer service mail management.
3. GM management.
4. Translation from English to Arabic.


Company Details

OneCard (multinational)

Cairo, Egypt

N/A

Consumer Electronics , Consumer Services , Internet/E-commerce

www.onecard.net

Jul 2012 to Oct 2012 (3 months)
Customer Support Representative at OneCard

Experience Details

Customer Support Representative

Customer Service/Support

Entry Level

1.Handling Chats.
2.Solving Customers Tickets.
3.Answering to hotline phone calls.
4.Replying to E-Mails.


Company Details

OneCard (multinational)

Cairo, Egypt

N/A

Consumer Services , Consumer Electronics , Internet/E-commerce

www.onecard.net

Jun 2012 to Jul 2012 (1 month)
Customer Support Agent at OneCard

Experience Details

Customer Support Agent

Customer Service/Support

Entry Level

I was working as an outsource to R2Games Company as an online customer service and my duties were:
1.Managing Games forums, Game chat, Support E-mail.
2.Handling customers problems and complaints.
3.Monitoring games chat to make it under control.
4.Announcing for the latest news and updates.


Company Details

OneCard (multinational)

Cairo, Egypt

N/A

Internet/E-commerce, Consumer Electronics , Consumer Services

www.onecard.net

Jul 2011 to May 2012 (10 months)
Contact Center Agent at Gate2Play

Experience Details

Contact Center Agent

Marketing/PR/Advertising

Entry Level

1.E-Marketing.
2.Research & Development.
3.Online Customer Service.


Company Details

Gate2Play (multinational)

Cairo, Egypt

N/A

Marketing and Advertising

http://www.gate2play.com/

Oct 2010 to May 2011 (7 months)

Achievements


Team Leader of the Month in my first month on this role.


Employee of the month 2 times.
Employee of the year.


Employee of the month for the first and only time.


Education

Bachelor's Degree in Commerce and Business Administration

Education Details

Bachelor's Degree

Commerce and Business Administration

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2005 - 2010

Certifications

Google Analytics
Dec 2014

Certificate details

Google Analytics

Dec 2014

91 out of 100

N/A

N/A

Google

N/A

Certificate details

The Digital Garage Certificate of Online Proficiency in Digital Marketing

Jul 2016

N/A

N/A

N/A

Google

N/A

Training and Courses

Training/Course Details

EDU Egypt program

Aug 2010

Information Technology Institute

1. Customer Service. 2. Numerical abilities. 3. Attention to Details. 4. Email Writing. 5. Communication skills. 6. Typing skills. 7. Logical Reasoning.

Training/Course Details

Marketing Principles

Sep 2010

Alashanek Ya Balady association

N/A

Training/Course Details

Communication Skills

Sep 2010

Alashanek Ya Balady association

N/A

Training/Course Details

Professional Diploma in Graphics Design

Mar 2011

YAT

1. Advertising Concepts. 2. Photoshop CS5. 3. Illustrator CS5. 4. InDesign CS5.

Training/Course Details

Professional Diploma in Web Design

Jul 2011

YAT

1. XHTML & CSS. 2. Photoshop CS5 for web. 3. DreamWeaver CS5. 4. Flash CS5. 5. SwishMax 6. Soundbooth CS5

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe DreamweaverAdobe PhotoshopArabicArabic TeacherCommerce And Business AdministrationCommunication SkillsCommunicatorComputerConsumer ElectronicsConsumer ServicesContact Center AgentContent CreationCreativeCustomer ServiceCustomer Service AgentCustomer Service Team LeaderCustomer SupportCustomer Support AgentCustomer Support RepresentativeDigital MarketingDigital Marketing SpecialistDigital Performance Media CoordinatorE-commerceEDU Egypt ProgramEditorialEmail MarketingEnglishFacebook AdsFootballGaming Community ManagerGate2PlayGoogle AdwordsGoogle AnalyticsGraphic DesginsHTMLHard WorkerInternetJournalismLeaderMarketingMarketing And AdvertisingMarketing PrinciplesMediaMicrosoft OfficeMicrosoft WindowsMusicNon-Profit OrganizationsOneCardProblem SolverProfessional Diploma In Graphics DesignProfessional Diploma In Web DesignPublishingReadingReprise MediaSocial MediaSocial Media & Customer Support Team LeaderSupportThe Digital Garage Certificate Of Online Proficiency In Digital MarketingTravelingWeb DesignWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Facebook Ads

Facebook Ads

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Email Marketing

Email Marketing

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

HTML

HTML

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Google Analytics

Google Analytics

: Advanced

: Extreme - I love it!

:

1-3 years

Google Adwords

Google Adwords

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Dreamweaver

Adobe Dreamweaver

: Intermediate

: High

:

3-5 years

Fields of Expertise

Facebook Ads

Facebook Ads

: Expert

: Extreme - I love it!

:

1-3 years

Content Creation

Content Creation

: Expert

: Extreme - I love it!

:

3-5 years

Google Analytics

Google Analytics

: Expert

: Extreme - I love it!

:

1-3 years

Digital Marketing

Digital Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

Email Marketing

Email Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Google Adwords

Google Adwords

: Advanced

: Extreme - I love it!

:

1-3 years

Graphic Desgins

Graphic Desgins

: Intermediate

: High

:

3-5 years

Web Design

Web Design

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Creative, Problem Solver

Online Presence

https://eg.linkedin.com/in/haithamzz

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