profile-img

Haitham Gamal Youssef Ismail

Customer Services Manager at United Global Solutions

Giza, Egypt
  • MicroSoft Office
  • Customer Service
  • Customer Service
  • Microsoft Office
  • Avaya

Work Experience

  • Customer Services Manager at United Global Solutions

    Jul 2017 to present · 1 Years 2 Months
  • Customer Service Manager at Bazain Holding group of Companies KSA (

    May 2016 to May 2017 · 1 Years 5 Months
  • Customer Service Manager at United Global Solutions

    Aug 2014 to Apr 2016 · 1 Years 9 Months
  • Customer Service Team Leader at E-Smart / Kaza Order

    Aug 2013 to Aug 2014 · 1 Years 6 Months

View 6 more experiences

Education

  • B.Sc. Of Social Services in Social Work

    Higher Institute for Social work In Cairo - Egypt 1997 to 2004 · 7 Years
  • High School - Thanaweya Amma

    Fostat Secondary for Boys - Egypt 1997

Achievments

Setting up the Center Center from the beginning, setting rules and process, selecting all employees, setting up and selecting programs for work in cooperation with the software design company.

Skills
Tools and Fields of Expertise

  • MicroSoft Office
  • Customer Service
  • Customer Service
  • Microsoft Office
  • Avaya
  • Front Office Managment
  • GSM
  • Retail
  • Recruitment
  • CRM

Languages

  • English

    Fluent
  • Arabic

    Fluent
  • French

    Beginner

Training & Certifications

  • Project Management Professional

    Briliant Center · 2013
  • HRM ( Human Resources Managment )

    Briliant Center · 2012
  • Customer Operations Performance Center ( COPC )

    COPC Inc., · 2011
  • Six Segma

    Etisalat · 2010
  • International Toefl

    AUC · 2010
  • Customer Services

    Yat · 2007
  • ICDL

    Minia Uni · 2004