Basic Info

Hagar Khairallah

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English Instructor at Berlitz Language Centers

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Berlitz Language Centers (multinational)

Cairo, Egypt

501-1000 employees

Education

N/A

Jul 2016 to present (9 months)
Invigilator at British Council

Experience Details

Invigilator

Education/Teaching, Training/Instructor

Entry Level

Covering the Examination Session of May and June for IGCSE for 14-18 years old


Company Details

British Council (multinational)

Cairo, Egypt

101-500 employees

Education

N/A

May 2016 to Jul 2016 (2 months)
Customer service representative at ERC-Sahl Hasheesh

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

ERC-Sahl Hasheesh

Cairo, Egypt

501-1000 employees

Travel and Tourism

www.sahlhasheesh.com

Mar 2016 to Jun 2016 (3 months)
Customer service representative at OSN(Orbit and Showtime network)

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

OSN(Orbit and Showtime network) (multinational)

Cairo, Egypt

More than 1000 employees

Entertainment

N/A

Aug 2015 to Jan 2016 (5 months)
Customer service representative for a project serving US and Canada at Teleconnect/ Starfone project

Experience Details

Customer service representative for a project serving US and Canada

Customer Service/Support

Experienced (Non-Manager)

working as a customer service representative for a project that serves the US and Canada, responsible for customer satisfaction with the service we provide, forwarding farther issues to the concerned department. The job involves being patient, a good listener, detail oriented, and being a self starter.


Company Details

Teleconnect/ Starfone project

Nasr City, Cairo, Egypt

11-50 employees

Business Services - Other

N/A

May 2014 to Jul 2015 (1 year 2 months)
Telesales (intern) at Omniat international

Experience Details

Telesales (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Omniat international

Cairo, Egypt

11-50 employees

Consumer Services

N/A

Mar 2014 to Apr 2014 (1 month)

Achievements


I have achievement in my educational process, as I'm graduated from A.L.I(Azhar Language institute) I worked as a CS representative for a project serving the US and Canada for over a year, the thing that has given me a professional experience in dealing with customers, handling stress, time management, and of what the job market in general requires. Beside my study for Languages, and Translation at Al-Azhar university, I'm always looking forward to improving myself in the field of translation, and editing for both English and Arabic

Education

Languages and Translation-English department in Faculty of Humanities

Education Details

Languages and Translation-English department

Faculty of Humanities

Al Azhar University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al Azhar University
2013 - 2017
High School - Other

High School Details

Other

A.L.I(Azhar Language Institute)

Egypt

2012

A / Excellent / 85 -100%

I could have never been more proud of my high school education, which through I've learned most of the things I know now. my academic path has really served me to fill the position i'm in now.

A.L.I(Azhar Language Institute)
2012
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Last update was today

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Profile Skills and Keywords

AdaptiveBerlitz Language CentersBritish CouncilBusiness Services - OtherConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer Service Representative For A Project Serving US And CanadaDedicationEditingEducationEnglishEnglish InstructorEntertainmentFaculty Of HumanitiesFlexibleFrenchHandles StressHard WorkerInitiativeIntegrityInvigilatorOSN(Orbit And Showtime Network)ReadingSupportSupportiveTelesalesThe Study Of LanguageTranslationTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Intermediate

: Beginner

Fields of Expertise

Customer service

Customer service

: Advanced

: Medium

:

1-3 years

Telesales

Telesales

: Beginner

: Little

:

Less than 1 year

Translation

Translation

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Initiative, Flexible / Adaptive, Handles Stress, Supportive

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