Hady Salah El-Shaikh

Clearance helpdeskFull Time

• Job Details:• Respond promptly to customer inquiries. • Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints process orders and requests direct request. • Communicate and coordinate with internal departments. • Establish strong working relationships with customers, as well as actively seeking feedback to achieve improvement initiatives and customer satisfaction. • Obtaining, checking and preparing documentation to meet customs. • Issuing daily positions, monthly reports, mid-year and final reports.

Logistic Specialist “Shipping & Documentation”Full Time

• Job Details:• Prepares documentation, maintains records, and coordinates logistics for product shipment. • Leads communications within the Shipping/Receiving area. Schedules and Coordinates both Domestic and International freight forwarder transactions. • Ensures freight forwarders are selected based on company objectives for cost and delivery. • Maintains Shipping records, including providing tracking or shipping history information to customers on request. • Prepares Shipping paperwork as well as completes shipping transaction in appropriate systems. • Provide guidance to others within the Shipping/Receiving area. • Review open customer orders, create pick worksheets on an as needed basis to efficiently meet the customer shipping schedule and satisfy the requested ship dates. • Generate shipping output documents as required. • Generate customer invoicing upon shipping. Audit waiting-to-ship reports daily to ensure all invoicing is completed. • Coordinate the shipping of freight by contacting appropriate freight carriers. • Communicate shipping volumes and priorities closely with the Warehouse manager to optimize available resources. • Shop rates for prepaid shipments to ensure that we are getting the best possible freight rates. • Review and audit freight bills for billing accuracy. Respond to billing questions from external freight payment services • Participation in transportation-related project teams. • Corrective action to resolve customer-related shipping issues. • Posts orders and shipping information daily using computer system. • Provide customers with updated information and delivery status. • Coordinate shipping activity to meet on-time delivery: ground & air transportation. Air Freight • Negotiate with the courier companies on best freight rates and booking. • Managing the booking to make sure airing and arriving on time. • Follow-up monthly invoices and work on the speed of issuing the check.

Logistic Specialist “Shipping & Documentation”Full Time

• Job Details:• Review open customer orders, create pick worksheets on an as needed basis to efficiently meet the customer shipping schedule and satisfy the requested ship dates. • Communicate shipping volumes and priorities closely with the Warehouse manager to optimize available resources. • Work closely with providers to assure efficient and effective execution of defined processes and goods transportation. • Ensures freight forwarders are selected based on company objectives for cost and delivery. • Shop rates for prepaid shipments to ensure that we are getting the best possible freight rates. • Utilize various transportation providers, to facilitate material movement planning and scheduling. • Prepares Shipping paperwork as well as completes shipping transaction in appropriate systems. • Ensures that goods are shipped in the most timely and efficient manner according to documented processes, including planning the transportation route and freight, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements. • Following up the shipping procedures step-by-step from plant to the port • Transmitting data by internet enabling real-time tracking and tracing of goods; • Provide customers with updated information and delivery status. • Provide reports to customers as required. • Organizes and maintains hard copy and electronic documentation supporting order fulfilment, distribution means, pricing, and contractual obligations. • Coordinate daily activity to track location and movement of shipments. • Prepare and update monthly logistics, schedule to assure services to clients. Air Freight • Negotiate with the courier companies on best freight rates and booking. • Managing the booking to make sure airing and arriving on time. • Follow-up monthly invoices and work on the speed of issuing the check.