Hady Hesham

Order Fulfillment ManagerFull Time

• Job Details:• Managing all Operations on a daily basis. • Ensure orders are being filled and shipped timely and accurately. • Following up that the Operations team members are completing their tasks on time. • Effectively monitors the flow of products through the stock management system. • Maintain a clean and safe work environment. • Provides clear direction and general guidance to the Operations team members in the implementation of procedures, and ensures that these are translated and enforced into action to meet operational goals. • Develops and implements business process initiatives to optimize operations in accordance with overall business objectives. • Prepares necessary SOP’s for fulfillment processes. • Help analyze current operations and make recommendations on ways to improve. • Manages and provides weekly reporting. • Assist in growing our customer base by providing excellent service. • Maintains the highest standards of customer service by immediately attending to and resolving customer issues. • Keeping track of team performance and area demand. • Training new employees and providing ongoing assistance to existing employees • Coordinates with Customer experience for any orders-related issues.

Fulfilment Point managerFull Time

• Job Details:• Managing all FP Operations on a daily basis. • Ensure orders are being filled and shipped timely and accurately. • Following up that the FP team members are completing their tasks on time. • Prevents product damage and shrinkage, accidents, and occupational hazards. • Effectively monitors the flow of goods through the stock management system. • Maintain a clean and safe work environment. • Provides clear direction and general guidance to the FP staff in the implementation of procedures, and ensures that these are translated and enforced into action to meet operational goals. • Develops and implements business process initiatives to optimize FP operations in accordance with overall business objectives. • Prepares necessary SOP’s for fulfillment processes. • Help analyze current operations and make recommendations on ways to improve. • Manages and provides weekly reporting. • Assist in growing our customer base by providing excellent service. • Maintains the highest standards of customer service by immediately attending to and resolving customer issues. • Keeping track of team performance and area demand. • Training new employees and providing ongoing assistance to existing employees • Coordinates with Customer experience for any orders-related issues.

Training And Development SpecialistFull Time

• Job Details:• Execute demonstrations and presentations in response to market opportunities, clients’ and internal requirements. • Presenting the product or service favorably and in a structured professional way face-to-face or as required. • Be responsible for regular customer visits for training and ongoing support. • Execute training sessions, webinars, workshops, etc. in groups or individually. • Research the market for being up to date with the latest Ed trends/Projects. • Assess and monitor training effectiveness and after-sales support. • Provide coaching and professional development to other team members in order to enhance their product knowledge and technical sales skills. • Build and develop the teacher community across the region. • Gather and maintain the teachers’ data and held the data on standards for each client. • Report all training activities to the Training and development head. • Assist and support customers in all matters related to our products’ software