Hady Abas Elnagar

Operations DirectorFull Time

• Job Details:Establish Delivery Processes A key part of the role is to establish and refine delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same great experience from the initial stage. Supervise Staff Oversee employees in different stages of the delivery process, even though they may not be their direct line manager. Holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service. Manage Customer Expectations Assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. evaluate a customer’s experience against a set of customer satisfaction goals and criteria. Create Cost-Effective Systems Ensure that processes are efficient and cost-effective. They aim to find ways to reduce costs without affecting the overall customer experience, such as by removing paperwork from administrative tasks or removing unnecessary steps in the process. Build Partnerships Responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.

Business Development ManagerFull Time

• Job Details:Offering Banks, Financial Organizations and governmental a wide range of e-payments products and solutions, such as B2B, service aggregation, Payment Facilitator, Instilments collection, microfinance, mobile wallets (Merchant / Customer), e-commerce…… Offering new and modern Self Service Terminals as tool for governmental sectors (CSO). Growing network with strategic co-operation through dealing with new distributors. Initiating new services like Bills Home Cash Collections. Sustaining project with a nationwide scale of operations. Offering value added to all players: billers, channels and customers.

Business Development General ManagerFull Time

• Job Details:Responsibilities: •Business De