Hady ElLaithy
2nd Line Technical team Queue Controller at VOIS - Vodafone Intelligent services
Heliopolis, Cairo, EgyptWork Experience
2nd Line Technical team Queue ControllerFull Time
VOIS - Vodafone Intelligent services
May 2019 - Present -6 yrs, 2 months
Egypt , Giza
Education
Bachelor in Business Administration
Ain Shams University (ASU)Jan 2016 - Jan 2020 - 4 yr
High School - Thanaweya Amma
El-Qubaa secondary military schoolJan 2014
Achievements
Got promoted 4 times in Vodafone within 1.5 years. First started as customer service rep for 9 months, got promoted to be a higher technical team agent, spent 2 months grinding knowledge and communication with highest technical team after this got promoted to be a Floor walker (knowledge validation point) and SME (Reporting specialist), finally got promoted to be a queue controller and Service Level time manager.
Skills
- Team management
- microsoft operating systems
- Microsoft Office
- Time Management
- Communication
- Team Coaching
- Customer Service
- Higher technical team
- Floor Walker
- Subject Matter Expert (SME)
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Languages
Arabic
FluentEnglish
FluentItalian
Intermediate
Training & Certifications
Learning how to learn
Coursera·2018E-Learning
Vodafone School·2018