Hady Abdel-Fattah

Information Technology Support SpecialistFull Time

• Job Details:-Provided remote and on-site technical support for hardware, software, and network issues. -Diagnosed and resolved computer hardware failures and performed system upgrades. -Installed and configured operating systems (Windows) with security and essential software. -Troubleshot and maintained networked printers, resolving both hardware and connectivity issues. -Used a remote desktop tool to assist users with system issues. -Performed routine hardware maintenance, including PC building and component replacements. -Set up and configured new PCs and peripherals for end users. -Assisted with network troubleshooting and basic configurations.