Hadir Fadel

Senior TrainerFull Time

Bilingual Trainer & Quality specialistFull Time

• Job Details:Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email. Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).

Customer Service ProfessionalFull Time