Hadia Mekky
Customer Service, Cash Supervisor, Receptionist, Accountant, Insurance and Auditor at National Bank of Egypt
New Cairo, Cairo, EgyptWork Experience
Customer Service, Cash Supervisor, Receptionist, Accountant, Insurance and Auditor
National Bank of Egypt
Jan 2018 - Present -7 yrs, 6 months
Egypt
- Job Details:Resolving client queries and complaints, figuring out new solutions for potential risks, processing deposits, governmental payments, and withdrawals, handling other transactions, such as writing cashier checks or money orders, presenting the bank with the best image.
Customer Service at Billing Department
Vodafone UK
Jan 2017 - Jan 2018 -1 yr
- Job Details:Follow up with customers to ensure their technical issues are resolved, identify customer needs and help customers use specific features, preparing bills and invoices, and documenting amounts.
Public Relations & Customer Service
EgyptAir Airlines
Jan 2014 - Jan 2016 -2 yrs
Egypt
- Job Details:Improving the company's public image among major customers through effective communication and providing high-quality customer service.
Education
Master's Degree in Business Administration
Ain Shams University (ASU)Jan 2021 4 yr 6 Months
Bachelor's Degree in Commerce
Ain Shams University (ASU)Jan 2017 8 yr 6 Months
Bachelor's Degree
El Saedia Experimental Language SchoolJan 2013 12 yr 6 Months
Skills
- Problem Solving
- Public Speaking
- Critical Thinking
- Good Listener
- Sociable
- communication and presentation skills
- Flexible & Creative
- work under stress
- Organized
- confident
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Languages
Arabic
FluentEnglish
FluentGerman
Beginner