Hader Mohey El-Deen Sayed

Senior Projects CoordinatorFull Time

Customer service backoffice English Account (chats&Mails)Full Time

• Job Details:-Responding to customer inquiries via Chats & Mails. -Solving their queries about their shipments, How to place order, products queries, delayed orders, Canceled items, lost items and Answering about order status, Estimated delivery date, Express shipping, discount code, Quotations, Bulk orders, Selling questions, Payment methods, return and exchange policy’s. -Maintaining a high level of product knowledge to assist customers with their inquiries. -Provide accurate and timely information in order to assist customers in solving various issues. -Processing customer orders and handling returns, replacement and refunds. -Take payment information and other pertinent information such as addresses and phone numbers. -Take follow up action in respect of customer queries, requests and complaints and ensure effective closure.

Social Media ModeratorFull Time