Hader Mohamed

Senior Collection Specialist

• Job Details:Reviewing and updating the company's debtors list, contacting customers and informing them of their outstanding installments, advising clients on payment options, suggesting payment methods after referring to the financial manager, recording customer payments and maintaining records of customer payments, preparing and aligning other relevant departments in the finance and external departments, writing final notice warnings to clients when needed, filing a legal case in coordination with the legal division, responding to customer inquiries, following up the arrears on customers and applying the due fines.

Call Center Agent

• Job Details:Working on the CRM system, assigning leads to the sales team, handling the operations on the platform, following up on the feedback and sales comments, creating and developing sales reports regarding generated leads and quality control, directing calls to the sales team by distributing the leads, receiving and processing leads, contacting clients by phone to answer queries and obtain missing information, directing feedback from clients to relevant departments, supporting the sales department with other administrative tasks, keeping all information and data organized and accessible smoothly, attending internal meetings as required, handling all incoming/outgoing calls of the call center, resolving all customer complaints, requests and inquiries.

CEO Personal Assistant

• Job Details:Answering phone inquiries, directing calls, providing basic company information, performing clerical duties, maintaining files, organizing documents, preparing reports, presentations, and data, maintaining files, records, and correspondence for meetings, handling confidential information, organizing and maintaining files, preparing information and research for executive needs.