Hader Mohamed Hashem

Qnb Alahli

• QNB bebsata /on a mission/ fulfillment customer agentFull Time

  May 2023 - Jul 2023 -2 months

  • Job Details:- Prepare regular reports in cooperation with Customer Fulfillment Manger - Maintain all archiving and filing activities - Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk and Workplace Success Guidelines
• Reporting ExecutiveFull Time

  Sep 2021 - Present -3 yrs, 10 months

  Egypt , Cairo

  • Job Details:reporting on monthly basis to the Regional manager directly after gathering and processing data collected from branches, Handling special control missions, following up on clients due payments and installments, following up on credit card limits and irregular facilities, conditional fees deduction, Handling customer get customer campaigns
• Contact center representativeFull Time

  Feb 2021 - Sep 2021 -7 months

  Egypt , Cairo

  • Job Details:• Answered product and service questions, suggesting other offerings to attract potential customers. • Offered advice and assistance to customers, paying attention to special needs or wants. • Followed up with customers about resolved issues to maintain high standards of customer service. • Trained new personnel regarding company operations, policies • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas • Send all customer inquiries, requests, appointment and referrals to related head office department. • Determine customers’ needs and achieve customer satisfaction.