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Hader Adel

Customer service at credit Agricola bank

Zaytoun, Cairo, Egypt

Work Experience

  • Customer serviceFull Time

    credit Agricola bank

    Aug 2024 - Present -11 months

    Egypt , Cairo

    • Job Details:- Respond to banking inquiries and provide service solutions to clients - Utilize CRM tools to log interactions and follow up on cases - Ensure customer satisfaction and maintain professionalism under pressure

  • Customer careFull Time

    Vezzeta

    Mar 2024 - Jul 2024 -4 months

    Egypt , Cairo

    • Job Details:Handled large volumes of patient inquiries via phone and live chat - Resolved issues related to bookings, prescriptions, and system navigation - Maintained detailed logs and provided feedback to improve processes

    • Education

    • Bachelor's Degree in Accounting

      Helwan University

      Jan 2023 

    Skills

    • Banking
    • Microsoft Office suite
    • Accounting

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • Icdl

      success academy·2024

    • English

      Auc·2023

    • treasury operations

      The united bank·2022

    • General

      Banque misr·2022

    • Free professions

      saed el-Sufiaccounting official·2021
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