Hadeer Ibrahim

Senior Modern Trade Customer ServiceFull Time

• Job Details: Improving operational performance and customer satisfaction.  Providing the required resources to obtain customers satisfactions at all levels.  Main link between modern trade and key grocers sales team and factory departments.  Responsible for receiving the sales orders from the sales team and check shipping availability.  Prepare the sales order as a proforma invoice and send it to finance and planning to confirm availability of stocks and finance situation respectively.  Pricing sales orders and approved replacement orders in the ERP system according to the agreed monthly price list.  Follow up on the monthly sales approved forecast.  Follow up with logistic and warehouse depts. With approved proforma to start loading.  Summarizing all sales proforma in daily report and send it to sales team.  Responsible for receiving all customer complains to be transferred to related department to get solved.  Responsible for making periodically visit to the customers.  Improving operational performance and customer satisfaction and distribute promotions according to customer contribution.  Prepare customer stock reevaluation reflecting any changes in prices.  Prepare MOR presentation for customer service and closing reports.  Follow up ranted warehouse stocks with monitoring the minimum stock level.  Follow up with logistics to cover minimum stock level considering forecast accuracy.

Customer Service SpecialistFull Time

• Job Details: Create and implement effective solutions relating to business workflow issues.  Develop product presentation and demonstration strategies.  Build customer base for clients’ products or services.  Support and drive sales and marketing teams in achieving hundred percent outcomes.  Create and develop customer awareness programs for clients’ products or services.  Ensure delivery of projects on time.  Prepare annual business plan and other reports relating to business development.  coordinating events , seminars and exhibitions