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Hadeer Ibrahim

Senior Modern Trade Customer Service at Evyap Egypt

Cairo, Egypt

Work Experience

  • Senior Modern Trade Customer ServiceFull Time

    Evyap Egypt

    Aug 2016 - Present -8 yrs, 11 months

    Egypt , Alexandria

    • Job Details: Improving operational performance and customer satisfaction.  Providing the required resources to obtain customers satisfactions at all levels.  Main link between modern trade and key grocers sales team and factory departments.  Responsible for receiving the sales orders from the sales team and check shipping availability.  Prepare the sales order as a proforma invoice and send it to finance and planning to confirm availability of stocks and finance situation respectively.  Pricing sales orders and approved replacement orders in the ERP system according to the agreed monthly price list.  Follow up on the monthly sales approved forecast.  Follow up with logistic and warehouse depts. With approved proforma to start loading.  Summarizing all sales proforma in daily report and send it to sales team.  Responsible for receiving all customer complains to be transferred to related department to get solved.  Responsible for making periodically visit to the customers.  Improving operational performance and customer satisfaction and distribute promotions according to customer contribution.  Prepare customer stock reevaluation reflecting any changes in prices.  Prepare MOR presentation for customer service and closing reports.  Follow up ranted warehouse stocks with monitoring the minimum stock level.  Follow up with logistics to cover minimum stock level considering forecast accuracy.
  • Customer Service SpecialistFull Time

    Entra Sections

    Mar 2015 - Jul 2016 -1 yr, 4 months

    Egypt , Alexandria

    • Job Details: Create and implement effective solutions relating to business workflow issues.  Develop product presentation and demonstration strategies.  Build customer base for clients’ products or services.  Support and drive sales and marketing teams in achieving hundred percent outcomes.  Create and develop customer awareness programs for clients’ products or services.  Ensure delivery of projects on time.  Prepare annual business plan and other reports relating to business development.  coordinating events , seminars and exhibitions
  • Customer Service SpecialistFull Time

    Online Modern Systems Industries

    Jan 2013 - Mar 2015 -2 yrs, 2 months

    Egypt , Alexandria

    • Job Details:-Serving existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule. -Adjusting content of sales presentations. -Keeping management informed by submitting activity and results reports, such as weekly and monthly work plans, and analyses. -Monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. -Identifying and resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. -Contributing to team effort by accomplishing related results as needed. -Presenting and selling company products and services to current and potential clients. -Preparing presentations, proposals and sales contracts. -Establishing and maintaining current client and potential client relationships. -Preparing paperwork to activate and maintain contract services. -Managing account services through quality checks and other follow-up. -Preparing a variety of status reports, including activity, closings, follow-up, and adherence to goals. -Coordinating company staff to accomplish the work required to close sales. -Participating in marketing events such as seminars, trade shows, and telemarketing events. -Following-up for collection of payment. -I coordinate meetings between the general manger , the technical office and the clients . -Reporting the requirements of the clients to the technical office and I do my effort to meet it. -I discuss the contract details and finalize it with the clients.
  • Education

    • Bachelor's Degree in Accounting

      Alexandria University (ALEXU)

      Jan 2008 - Jan 2012 - 4 yr

    • High School - Thanaweya Amma

      El Montaza high School

      Jan 2008 

    Achievements

    Participated in Windoorex Middle East exhibition at International Convention Center , Cairo on February 2016. Participated in Windoorex Middle East exhibition at International Convention Center , Cairo on February 2015. Participated in an exhibition at city center , Alexandria on December 2014.

    Skills

    • Microsoft Office
    • Microsoft Outlook
    • Microsoft Power BI

    Languages

    • English

      Fluent

    Training & Certifications

    • Power BI

      Cls·2021
    • E-Marketing

      Self-Study·2017
    • English-British Council

      Self-Study·2017
    • CRM

      Imintors·2015
    • General English

      IBA·2012
    • English Conversion course

      CTC Academy·2012
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