
Hadeer Ibrahim
Senior Modern Trade Customer Service at Evyap Egypt
Cairo, EgyptWork Experience
Senior Modern Trade Customer ServiceFull Time
- Job Details: Improving operational performance and customer satisfaction. Providing the required resources to obtain customers satisfactions at all levels. Main link between modern trade and key grocers sales team and factory departments. Responsible for receiving the sales orders from the sales team and check shipping availability. Prepare the sales order as a proforma invoice and send it to finance and planning to confirm availability of stocks and finance situation respectively. Pricing sales orders and approved replacement orders in the ERP system according to the agreed monthly price list. Follow up on the monthly sales approved forecast. Follow up with logistic and warehouse depts. With approved proforma to start loading. Summarizing all sales proforma in daily report and send it to sales team. Responsible for receiving all customer complains to be transferred to related department to get solved. Responsible for making periodically visit to the customers. Improving operational performance and customer satisfaction and distribute promotions according to customer contribution. Prepare customer stock reevaluation reflecting any changes in prices. Prepare MOR presentation for customer service and closing reports. Follow up ranted warehouse stocks with monitoring the minimum stock level. Follow up with logistics to cover minimum stock level considering forecast accuracy.
Customer Service SpecialistFull Time
Entra Sections
Mar 2015 - Jul 2016 -1 yr, 4 months
Egypt , Alexandria
- Job Details: Create and implement effective solutions relating to business workflow issues. Develop product presentation and demonstration strategies. Build customer base for clients’ products or services. Support and drive sales and marketing teams in achieving hundred percent outcomes. Create and develop customer awareness programs for clients’ products or services. Ensure delivery of projects on time. Prepare annual business plan and other reports relating to business development. coordinating events , seminars and exhibitions
Customer Service SpecialistFull Time
Online Modern Systems Industries
Jan 2013 - Mar 2015 -2 yrs, 2 months
Egypt , Alexandria
- Job Details:-Serving existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule. -Adjusting content of sales presentations. -Keeping management informed by submitting activity and results reports, such as weekly and monthly work plans, and analyses. -Monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. -Identifying and resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. -Contributing to team effort by accomplishing related results as needed. -Presenting and selling company products and services to current and potential clients. -Preparing presentations, proposals and sales contracts. -Establishing and maintaining current client and potential client relationships. -Preparing paperwork to activate and maintain contract services. -Managing account services through quality checks and other follow-up. -Preparing a variety of status reports, including activity, closings, follow-up, and adherence to goals. -Coordinating company staff to accomplish the work required to close sales. -Participating in marketing events such as seminars, trade shows, and telemarketing events. -Following-up for collection of payment. -I coordinate meetings between the general manger , the technical office and the clients . -Reporting the requirements of the clients to the technical office and I do my effort to meet it. -I discuss the contract details and finalize it with the clients.
Education
Bachelor's Degree in Accounting
Alexandria University (ALEXU)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
El Montaza high SchoolJan 2008
Achievements
Participated in Windoorex Middle East exhibition at International Convention Center , Cairo on February 2016. Participated in Windoorex Middle East exhibition at International Convention Center , Cairo on February 2015. Participated in an exhibition at city center , Alexandria on December 2014.
Languages
English
Fluent
Training & Certifications
Power BI
Cls·2021E-Marketing
Self-Study·2017English-British Council
Self-Study·2017CRM
Imintors·2015General English
IBA·2012English Conversion course
CTC Academy·2012