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Hadeer Aly Slama

Customer service

Zaytoun, Cairo, Egypt

Work Experience

  • Customer serviceFull Time

    ADIB

    Sep 2019 - Mar 2020 -6 months

    Egypt , Cairo

    • PR and Marketing ExcutiveFull Time

      MTM Electronics

      Aug 2015 - Sep 2019 -4 yrs, 1 month

      Egypt , Cairo

      • Job Details:-Diary review for all receivable, payable and inventory management fundamentals. -key channel between suppliers and the owner either meeting or through emails discussing about containers and goods issues like "cost of good, delivery time, delivery location, invoices, components and how we will get our enquirers with lowest cost and without troubles. -Managing company website with newly items,covering shortages, and checking orders.

    • Assistant PR Manager Full Time

      spectra

      Dec 2013 - May 2015 -1 yr, 5 months

      Egypt , Giza

      • Job Details:-Making all deals with clients and suppliers which help to improve our sales as a company with the lowest cost. -Admin for Facebook pages " Spectra Restaurant and Cafe, Spectra Restaurant and Cafe Sudan and Pinci Cafe"

    • customer service Manager Full Time

      spectra

      Sep 2012 - Oct 2013 -1 yr, 1 month

      Egypt , Giza

      • Job Details:-Handling all hard and tough clients who have a problems or making too. -Made meetings with the team to discuss how we can make over our problems as a team and also how can we increase our sales rate. -Manage mobile applications with newly items and taking all order and resend it for branches.

      • Education

      • Bachelor's Degree in Business Administration

        Ain Shams University (ASU)

        Jan 2007 - Jan 2012 - 5 yr

      • High School - Thanaweya Amma

        Tharay El-Quppa

        Jan 2007 

      Achievements

      First career achievement was having first promotion after 3 months of work additional my study, according of my passion and abilities which helps me to build my career bath, although i was youngest one in this time.

      Skills

      • Customer Service
      • public relation
      • Oracle
      • Digital Marketing
      • Marketing Strategy

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • Digital marketing platforms

        Adham Hussam Agency·2024

      • R12i ORACLE e-business suite

        at(Next Education Center) &( Research & Accounting Studies Center At Faculty Of Commerce - Ain Shams University ) ·2013

      • R12i ORACLE e-business suite

        Next Academy·2013

      • Telephone etiquette

        Reaching pinnacles·2012

      • Self awareness course

        ASU with the following content (Team participation, Self planning, Time management, Presentation, Communication skills, Decision making).·2011

      • ICDL

        MisrLearn with associate UCO·2010

      • ICDL

        MisrLearn with associate UCO·2010

      • English course

        Ministry Of Defense.·2010
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