Hadeer Badr

Learning and Talent Development Assistant ManagerFull Time

• Job Details:• Training & Development: Designed and facilitated comprehensive training programs for new hires, ensuring a smooth onboarding experience. Delivered training to internal audiences across Egypt and Poland, and supported ongoing learning through a variety of interventions. • Facilitation & Leadership Development: Led both in-person and virtual training sessions on key skills development and leadership, including the deployment of the Train-the-Trainer (TOT) program. Organized and executed high-impact leadership development programs, including the Keystone project and priority first-line manager programs. • Learning Needs Assessment: Collaborated with senior leadership and HR teams to analyze and identify the learning needs of employees. Developed targeted learning interventions to bridge skills gaps and enhance performance across various business units. • Budgeting & Financial Oversight: Managed the training budget, including cost allocation for different learning programs and ensuring efficient use of financial resources. Prepared quarterly and annual financial reports detailing the return on investment (ROI) for training programs. • Diversity & Inclusion Initiatives: Promoted inclusive workplace practices by developing innovative education programs for people with disabilities and embedding D&I training into the overall learning strategy. • Process Streamlining: Improved the efficiency of training-related processes through enhanced management information (MI) reporting and audit preparedness. Streamlined the updating and submission of reports, records, and compliance documentation using HSBC’s Learning Management System (LMS). • Global Training Programs: Deployed global training programs in collaboration with HSBC University, including mandatory global trainings and diversity and inclusion modules, ensuring their timely delivery and engagement. • Project Management: Led the end-to-end management of key training projects, ensuring they were delivered within budget, scope, and timeline. Regularly collaborated with the business, HR, and Group Learning teams to ensure leadership programs met strategic objectives.

Cluster Learning & Quality Coordinator (HR Department)Full Time

• Job Details:• New Hire Orientation & Onboarding: Designed and led orientation programs for new hires, ensuring they were fully integrated into the organization and up to date on company policies, brand standards, and operating procedures. • Training Delivery: Delivered multiple instructor-led training sessions and workshops to staff across different functions, covering both soft skills and technical skills. Led the Train-the-Trainer (TOT) program to develop internal trainers within the organization. • IHG Academy Program: Managed the IHG Academy Internship Program, overseeing interns' performance, coordinating their onboarding, and conducting exit evaluations. Created customized training plans for each intern and facilitated their participation in key brand activities. • Employee Handbook & Compliance: Designed and updated the employee handbook to reflect the latest organizational policies and legal compliance. Coordinated with legal and HR teams to ensure that all mandatory e-learning courses were completed by staff. • Training Needs Analysis: Conducted comprehensive training needs analyses to identify gaps in employee knowledge and skills. Utilized IHG’s global training resources to close these gaps and improve operational effectiveness across departments. • Quality Evaluation & Auditing: Supported department heads in preparing for and responding to annual quality audits and guest experience evaluations. Played a key role in post-audit action plans, ensuring all necessary corrective actions were implemented. • Brand Standards Training: Delivered branded training sessions focused on elevating luxury service delivery, ensuring that all staff were up to date with IHG’s high standards of service excellence. Monitored the implementation of new brand standards and conducted follow-up training as necessary. • Cross-functional Collaboration: Worked closely with cross-functional teams, including PR and Marketing, to prepare promotional materials and events such as IHG Academy Graduation Parties and branded training programs. • Performance Evaluation: Evaluated the effectiveness of departmental trainers and training programs, gathering feedback and analyzing performance data to continuously improve learning and development initiatives.

Quality Assurance & Control HeadFull Time

• Job Details:• Led quality assurance efforts, ensuring compliance with company policies and regulatory audits. • Analyze data to identify areas for improvement in the quality system • Review the implementation and efficiency of quality and inspection systems • Develop, recommend, and monitor corrective and preventive actions • Draft quality assurance policies and procedures and Implement quality assurance standards • Responsible for standard management system. • Assist in compliance with all appropriate third-party audits such as HACCP and ISO • Document internal audits and other quality assurance activities • Investigate customer complaints and non-conformance issues.