Basic Info

Hadeer Abdelnaeim

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Care & sales Specialist at Marriott International

Experience Details

Customer Care & sales Specialist

Customer Service/Support

Experienced (Non-Manager)

 Process all reservation requests.
 Welcome and acknowledge all guests according to company standards.
 Inform guests of rules and regulations regarding qualifying rates.
 Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
 Anticipate and address guests' service needs.
 Actively listen and respond positively to guest.
 Verify all reservation information with callers to ensure accuracy.
 Speak to guests and co-workers using clear, appropriate and professional language.
 Follow proper escalation procedures when addressing guest concerns.
 Follow all company policies and procedures. Maintain confidentiality of proprietary information.
 Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.


Company Details

Marriott International (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Hospitality/Hotels

http://www.marriott.com/default.mi

Mar 2014 to Sep 2015 (1 year 6 months)
Customer Service Representative at Vodafone

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

 Welcome customers to the customer center.
 Responding promptly to customer enquiries in person or via telephone, letter, and e-mail – always in a professional & efficient manner.
 Respond to complex inquiries from clients in order to provide or clarify information on departmental services, procedures and policies.
 Handle customers’ complaints and inquiries and provide solutions to their problems.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Mar 2013 to Feb 2014 (11 months)

Achievements


Graduated at GPA Good from Sadat Academy for Management & Science in collaboration with University of New Brunswick (Canadian Program).

Education

Bachelor of Business Administration( Canadian Program). in Business Administration

Education Details

Bachelor of Business Administration( Canadian Program).

Business Administration

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sarh Private School.

Egypt

2009

B / Very Good / 75 - 85%

N/A

Sarh Private School.
2009

Certifications

TOEFL
Oct 2010

Certificate details

TOEFL

Oct 2010

N/A

N/A

N/A

AMIDEAST

N/A

ICDL
Apr 2012

Certificate details

ICDL

Apr 2012

N/A

N/A

N/A

N/A

Training and Courses

ICDL at AUC
Apr 2012

Training/Course Details

ICDL

Apr 2012

AUC

N/A

Training/Course Details

English Language

Mar 2009

AUC

N/A

Training/Course Details

Customer service Rep.

Jan 2013

Mobinil

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness AdministrationCustomer Care & Sales SpecialistCustomer ServiceCustomer Service Rep.Customer Service RepresentativeCustomer-orientedDisciplineEnglishEnglish LanguageFlexibleHard WorkerHonestyHospitalityHotelsICDLMS OfficeMarriott InternationalOrganizerSupportTOEFLTeam PlayerTelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

MS Office

MS Office

: Advanced

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Flexible

Flexible

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=AAMAAA1G9-QBy8DWzRplNoAKlFzLjsb6kmDDCEE&trk=hp-identity-namehttps://www.facebook.com/hadeer.ahmed.372

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