Hadeer Samir

Customer Service Officer at Bank misr

New Cairo, Cairo, Egypt

Bank misr

Dec 2019 - Present -5 yrs, 7 months

Customer Service ClerkFull Time
Nov 2016 - Oct 2019 -2 yrs, 11 months
Customer service and SalesFull Time
Nov 2016 - Oct 2019 -2 yrs, 11 months
- Job Details:answering questions regarding the bank’s products and services troubleshooting problems researching and solving issues Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly Inform and suggest new banking products to customers Provide information to customers on their account status and account balances Open new bank accounts according to laid down rules and guidelines

Gemma for ceramic and porcelain

Oct 2014 - Sep 2016 -1 yr, 11 months

Gemma for Ceramic and Porcelain

Oct 2014 - Sep 2016 -1 yr, 11 months

Job Details:I'm responsible for conducting qualitative or quantitative surveys using statistical software to manage and organize information. Monitoring the progress of research projects. Designing or assisting in the development of questionnaire. Analyzing and interpreting data to identify patterns and solutionWriting detailed reports and presenting results. Advertising management on how to best use research findings.

Bachelor's Degree in Economics and political science
Cairo University (CU)
Jan 2012