Hadeer Reda Fathy

Account ManagerFull Time

• Job Details:• Conduct business reviews with partners and identify business opportunities which result in the achievement of increased revenue, profitability, and market share. • Build strong relationships and resolve operational issues for clients/partners. • Prepare long term and short term marketing strategies with analyzed figures. • Work internally with the various departments to ensure all requirements of the partner is met. • Maintain accurate records of all sales and prospecting activities including partner’s analysis reports and marketing reports. • Recommend different advertising tools to partners to increase their sales and visibility to the audience on a monthly/quarterly/annually basis.

Senior Content WriterFull Time

• Job Details:• Create and rephrase content on all platforms. • Edit and proofread company-related documents. • Conducting research on industry-related topics to present the product in its best forms. • Cooperate and follow up with the creative team, designers, and moderators to ensure a coherent strategy. • Manage clients relationship through building and maintaining profitable relationships with them and address their individual needs. • Keep customers updated on the latest products to increase interaction with the business. • Track, analyze, and enhance the customers experience through different stages.

Customer Experience ManagerPart Time

• Job Details:• Analyze competitors performance on social media and extracting weakness and strength points. • Creative thinking of marketing campaigns that could go viral. • Collect feedback and insights from customers through phone, WhatsApp, or email. • Communicate orders to kitchen and follow up with orders status and shipping companies or drivers. • Handle info and sales emails for corporate deals. • Handle social media channels and replying to customers' inquiries and concerns. • Analyze data and track performance on a weekly basis and provide simple reports about areas of improvements.