Hadeer Raafat
Telesales Specialist
15th May City, Cairo, EgyptWork Experience
Telesales SpecialistFull Time
Minlo
Jan 2022 - Aug 2023 -1 yr, 7 months
Egypt , Cairo
- Job Details:1. Explaining to inbound customers all the products that we provide at Minlo 2. Following up on the online orders registered on our website. 3. Handling all the complaints of the customers to improve CSR 4. Achieving a monthly target of +1000 orders
Customer Service SpecialistFull Time
- Job Details:1. Responsible for calling clients and arranging with them replacement process. 2. Responsible for inserting clients’ data and process in the CRM system. 3. Responsible for following up with clients and the responsible department to make sure that the client is satisfied. 4. Responsible for answering clients’ requests regarding maintenance complains and any other requests. 5. Follow up with the clients to make sure that problems are solved.
Education
Bachelor's Degree in Accounting
the higher institute for specific studiesJan 2014