Hadeer Mohamed Ragab

Personal AssistantFull Time

• Job Details:Answer phone calls received and direct them appropriately. ● Maintaining office systems, including data management and filing. ● Arranging travel, visas and accommodation, and occasionally travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations. ● Screening phone calls, enquiries and requests, and handling them when appropriate. ● Meeting and greeting visitors at all levels of seniority. ● Organising and maintaining diaries and making appointments. ● Handling with incoming email, faxes and post, often corresponding on behalf of the manager. ● Producing documents, briefing papers, reports and presentations. ● Organizing and attending meetings and ensuring the manager is well prepared for meetings. ● Liaising with clients, suppliers and other staff. ● Taking responsibility of accounts and budgets. ● Organizing events and conferences.

Catering Sales Coordinator.Full Time

• Job Details:● Handling the daily requests received via phone calls and the walk-in guests. ● Reply to emails by providing prospective and existing customers with information regarding available slots and timelines. ● Sending proper offers to the potential customers according to the guest’s needs. ●Issuing the BEO and make sure that all the meeting requirements are well communicated with the concerned departments. ● Conduct guests orientation to the ballrooms ● Attending the important and big events ( Inspect the cleanness of the ballroom, the general condition , the cutlery and utensils , the food quality , checking the guest’s surveys and if there is any concern to be put into consideration ) ●Handling guests complaints ●Review the MTD budget vs the achieved target on a regular basis and try to close every month with the maximum level of revenue for the DDR , number of covers and the catering revenue of the month . ●Conduct sales call to the potential accounts and offering our banquet rooms facilities according to their business requirements

Events Business SupportFull Time

• Job Details: Prepare all administration documents required by the Banqueting service team  Attend to telephone, fax, and email enquiries in a timely manner.  Maintain a correspondence data base (manual and electronic)  Co-ordinate and communicate with sales team all site inspections as required.  Prepare Internal Banquet Event Orders (BEOs)  Provide input for hotel web design relating to Banqueting  Sell the hotel facilities and services with emphasis on the banqueting facilities.  Meet with clients and attend to the details of their events (including weddings; business meetings, small conferences; internal meetings and external meetings, etc) if required.  Attend sales meetings and service briefings.  Stock control of collateral.  Maintain stock of printed material.  Work in line with business needs.  Work with Manager to achieve departmental profit targets.  Co-ordinate with the operational team and makes sure attendance for internal trainings and scheduled medicals are followed at all time.  Co-operate with finance departments in terms of submission needs and employee payroll  Processes and follow ups LPOs as requested by the service team.