Hadeer Mamdouh

Voice Customer Service Representative

• Job Details:Maintained a high level of customer satisfaction by actively listening to concerns, empathizing with customers, and providing effective solutions. Met and exceeded daily quotas for call volume, average handling time, and customer satisfaction ratings to meet performance metrics. Utilized CRM software to update customer information, track call history, and generate reports for team supervisors. Demonstrated exceptional communication skills in addressing customer complaints, resolving conflicts, and escalating issues as needed.