Hadeer Mahmoud Mohamed

Senior Application Support EngineerFull Time

• Job Details:Providing support for a technical assistance, solution, understanding customer needs, and follow-ups to solve application Incident and request from different department. • Application Administration: configure and test solutions based on technical and business requirements. • Issue Resolution: Collaborate with multiple teams (internal and external) to resolve issues and incidents effectively. • Support and Troubleshooting: Offer comprehensive troubleshooting and support during UAT and production phases from application side. • Performance Analysis: Conduct analyses on software application functionality and recommend improvements. • Incident Management: Identify application errors and escalate critical concerns to vendors, design/developing team and management. • Training Delivery: Provide customized training to various teams within the organization to deal with the system. • Process Documentation: Document business requirements, functional and nonfunctional specifications to aid in the development of new business products, solutions, or processe

Devops EngineerInternship

• Job Details:training as a DevOps Engineer remotely in Kwareict company. Tasks: deal with the docker file.

technical support agentFull Time

• Job Details:I worked for two months as a technical support agent in orange that Responsible for receiving customer calls, answering their inquiries and solving their problems