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Hadeer Khaled

Branch Manager at Mqr

6th of October, Giza, Egypt

Work Experience

  • Branch ManagerFull Time

    Mqr

    Nov 2020 - Present -4 yrs, 8 months

    Egypt

    • Job Details:1-Responsible for MQR venue (assets, maintenance, logistics, inventory). 2-Building and maintaining the relationship with the branch main stakeholders (neighbours, security and landlord) to secure smooth continued daily operations. 3-Provide and secure smooth running of the supporting functions services based on the customer’s needs. 4-Supervise the space assets quality, cleanness and report any issue to be worked out immediately. 5-Boosted branch sales by developing and deepening customer loyalty through incentive programs. 6-Cooperated with Marketing and Sales teams to devise efficient marketing strategies and meet company objectives. 7-Increased client and supplier satisfaction by solving complex issues with efficient resolutions. 8-Set up and supervised cash shipments. 9-Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. 10-Maintained friendly and professional customer interactions. 11-Gathered and reviewed customer feedback to improve operations. 12-Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Social Media SpecialistFull Time

    IRIS For Media

    Jul 2020 - Nov 2020 -4 months

    Egypt , Cairo

    • Job Details:1-Moderate 10+ accounts on different social media platforms. 2-Evaluated monthly performance statistics and used data to inform future strategies. 3-Increased customer engagement through social media. 4-Conducted daily updates to social media profiles to boost company online presence. 5-Responded to and engaged with customers on social media pages to promote products and services. 6-Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters. 7-Gathered customer feedback to report to leadership team and facilitate further action. 8-Worked with customers to understand needs and provide excellent service.
  • Event CoordinatorFreelance / Project

    El Gouna Film Festival

    Sep 2019 - Nov 2019 -2 months

    Egypt , Red Sea

    • Job Details:1-Performed event coordination for larger parties and gatherings. 2-Solicited feedback from clients to assess event success and uncover opportunities for improvement. 3- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands. 4-Organized, coordinated and deployed events while focusing on delivering superior customer service. 5-Managed event logistics and operations.
  • Event OrganizerFreelance / Project

    Downtown contemporary Art Festival

    Mar 2019 - Apr 2019 -1 month

    Egypt

    • Job Details:1-Managed administrative logistics of events planning, event booking and event promotions. 2-Coordinated schedules and timelines for events. 3-Managed event logistics and operations
  • Education

    • College Diploma in Event managment

      American University in Cairo (AUC)

      Jan 2016 - Jan 2016 - 0 Month

    • Political Science in Political Science

      Cairo University (CU)

      Jan 2012 - Jan 2015 - 3 yr

    Activities

    • Event Organizer at African Cup Of Nations

      Volunteering

      Jun 2019 - Jul 2019 -1 month

    Skills

    • Communication
    • organization
    • Pro-Active
    • Customer Experience

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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