Hadeer khaled Rashed

Social Media Moderator

Obour City, Cairo, Egypt

Comodo wear

Jul 2022 - Nov 2024 -2 yrs, 4 months

Job Details:· Platform Management: Acted as a moderator, maintaining order and fostering positive interactions within the company's digital platforms or forums. ·Content Oversight: Monitored and managed user-generated content, ensuring compliance with company policies and community guidelines. · Community Engagement: Fostered a sense of community, encouraged discussions, and responded to queries or issues raised by platform users. · Issue Resolution: Addressed disputes or conflicts among users diplomatically, aiming to preserve a constructive and harmonious environment · Attention to Detail: Ability to ensure accuracy in documentation, data entry, and administrative tasks without overlooking important details. Software Skills

Jun 2021 - Jul 2022 -1 yr, 1 month

Job Details:Customer Engagement: Provided exceptional customer service, addressing inquiries, and ensuring a positive experience for clients. ·Product Knowledge Expertise: Acquired in-depth knowledge of Vodafone products and services, assisting customers in making informed decisions. · Sales Strategies: Implemented effective sales techniques and strategies to meet and exceed sales targets within a fast-paced retail environment. · Conflict Resolution: Handled customer concerns and complaints professionally, ensuring swift resolution and customer satisfaction.

Noor elbayan school

Aug 2018 - Sep 2020 -2 yrs, 1 month

Egypt , Cairo

Job Details:Oversaw Administrative Operations: Managed and supervised day-to-day administrative activities, ensuring compliance with established procedures and standards. · Staff Coordination: Directed and coordinated staff tasks, fostering a productive work environment and ensuring smooth operations across various departments. · Process Improvement: Implemented strategies to streamline administrative processes, enhancing efficiency and reducing redundancies. · Communication Liaison: Acted as a liaison between management, staff, and external stakeholders, facilitating effective communication channels. · Organizational Skills: Ability to manage and prioritize tasks efficiently, coordinate schedules, and maintain a structured work environment.

Bachelor's Degree in Computer and information systems
High Institute for Computers and Management Information Systems HICMIS
Jan 2018 - Jan 2021 - 3 yr