
Hadeer Hesham
Customer Support Representative at RAYA CX
6th of October, Giza, EgyptWork Experience
Customer Support RepresentativeFull Time
RAYA CX
Aug 2022 - Present -2 yrs, 11 months
- Job Details:Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers, coordinate with other team members to insure accurate solutions of customer issues.
Education
Vocational in Human Resources
American University in Cairo (AUC)Jan 2025
Bachelor's Degree in Accounting
Akhbar El Youm AcademyJan 2022
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
The Foundation of Human Resources
AUC- School of Continuing Education·2024Banking
Banque Misr·2021