profile-img

Hadeer Hesham

Customer Support Representative at RAYA CX

6th of October, Giza, Egypt

Work Experience

  • Customer Support RepresentativeFull Time

    RAYA CX

    Aug 2022 - Present -2 yrs, 11 months

    • Job Details:Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers, coordinate with other team members to insure accurate solutions of customer issues.
  • Education

    • Vocational in Human Resources

      American University in Cairo (AUC)

      Jan 2025 

    • Bachelor's Degree in Accounting

      Akhbar El Youm Academy

      Jan 2022 

    Skills

    • Customer Support
    • Detail Oriented
    • Time Management
    • Communication
    • human resource
    • Recruitment

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • The Foundation of Human Resources

      AUC- School of Continuing Education·2024
    • Banking

      Banque Misr·2021
    Share this Profile