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Hadeer Hesham

Customer service at Orange Egypt

New Cairo, Cairo, Egypt

Work Experience

  • Office ManagerFull Time

    La Mirada

    Feb 2021 - Present -4 yrs, 5 months

    Egypt , Cairo

    • Job Details:Provide support to the management team within a company's sales department. Responsibility for performing clerical duties like completing expense reports or sales proposals and carrying out administrative tasks such as coordinating meetings and office communications. Handling sales and pre-sales coordination. Responsibility for project documentation. Handling CRM Consistent reporting (revenue actual against forecast, deviation), sales. Generate reports, Typing, preparing and collating reports. Organize meeting and arrange appointments
  • Customer Relationship ManagerFull Time

    Bridge Real Estate

    Feb 2020 - Present -5 yrs, 5 months

    Egypt , Cairo

    • Job Details:• Handle all customers on phone or meeting them • Troubleshoot customer issues • Use automated information systems to analyze the customer’s situation. • Maintain a balance between company policy and customer benefit in decision making.
  • Customer serviceFull Time

    Orange Egypt

    Sep 2019 - Present -5 yrs, 10 months

    • Customer service premiumFull Time

      Vodafone Egypt

      Jan 2016 - May 2019 -3 yrs, 4 months

      Egypt

      • Education

        • College Diploma in accounting

          Helwan University

          Jan 2015 - Jan 2016 - 1 Year

        • College Diploma in management

          Helwan University

          Jan 2014 - Jan 2015 - 1 Year

        • Bachelor's Degree in Accounting

          Helwan University

          Jan 2013 

        Achievements

        sports,books

        Skills

        Languages

        • English

          Advanced

        Training & Certifications

        • HRCI

          2024
        • Diploma in principles of banking certificate

          المعهد المصرفي·2017
        • Diploma in Information & decision support

          Helwan University·2015
        • Customer service

          Alex bank·2011
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