Hadeer Helal

Visits & Events SpecialistFull Time

• Job Details:• Managing phone communications and scheduling visits for both existing and potential donors. • Recording visit information in the CRM system and maintaining the calendar. • Hosting individuals and groups during their visits, capturing and inputting visitor data into the CRM. • Supporting donation processes by coordinating the sending and receiving of contributions. • Conducting tours of the hospital for donors, showcasing various departments and services. • Cultivating enduring relationships with donors to sustain support. • Contributing to event planning and visitor reception activities. • Establishing long lasting partnerships with internal and external stakeholders to create impactful events. • Updating and managing the events calendar, sharing detailed weekly schedules with management and the team. • Conducting regular meetings with guests, providing detailed facility tours, and enhancing guest satisfaction. • Maintaining professional records of guest service issues and implementing preventive measures. • Supporting event team during on-site activities, coordinating staff availability with the Facility Manager. • Managing guest inquiries and serving as the primary contact for event-related details. • Leading pre-event meetings with key stakeholders to ensure seamless event execution. • Creating event proposals, organizing event records, and generating innovative event concepts. • Overseeing all guest files throughout the event process. • Adapting to additional responsibilities as directed by the line manager.