Hadeer Hassan Kamal

SupervisorFull Time

• Job Details:Responsible for leading and supervising a group of employees. The number of employees depends on the department, and I will be able to adjust my supervision style based on the number of employees in their management. The responsibility for evaluating their performance and providing feedback, whether positive or critical, depending on the employee and the situation. Providing reports on departmental metrics to department managers and other senior management. I also develop strategies and methods to improve metrics and performance. When they don't manage the employees or report on the department's performance, I handle other edministrative tasks. This can include budgeting for the department, overseeing inventory, or even motivating employees.

Call Center ManagerFull Time

• Job Details:• Follow up on achieving goals on a monthly, semi-annual and annual basis. • Work with management to evaluate and improve processes and policies. • Determine training programs for employees. • Dealing with employee complaints and customer complaints and determining appropriate solutions. • Regularly evaluate employee performance and determine customer satisfaction. • Scheduling employee work hours and determining different shifts. • Collaborate with management to determine the required budgets. • Meeting regularly with senior management and submitting business reports. •Supervising the implementation of security and protection procedures.

TeamleaderFull Time

• Job Details:• Responsible for leading agents to achieve their agreed targets, coaching agents to provide the customers with an excellent experience. • Motivates team members and insure the good vibes to make a better work environment. • Close monitoring on team performance day over day to make sure that we are on the right track on each and every target. • Monitoring D-SAT cases and coach the team to learn from it. • Analyzing data on a daily basis to improve processes, and maximize efficiency and customer satisfaction