
Hadeer Abd-Elaleem Hashem
Human Resources Generalist at American Mattress Egypt
New Cairo, Cairo, EgyptWork Experience
American Mattress Egypt
Mar 2023 - Present -2 yrs, 4 months
Egypt
- Job Details:Perform daily HR operations such as maintaining employee records, updating personnel files, and handling onboarding and offboarding processes. Support recruitment activities including drafting job postings, screening resumes, conducting initial interviews, and coordinating interview schedules with relevant departments. Manage onboarding procedures for new hires to ensure smooth integration into the workplace. Implement and monitor HR policies and ensure employee compliance and understanding. Track attendance, leaves, and overtime through HR systems and maintain accurate records. Respond to employee inquiries regarding salaries, benefits, leave policies, and internal regulations. Assist in planning and delivering training and development programs; maintain employee training records. Support performance appraisal processes by organizing documentation and maintaining evaluation records. Participate in organizing internal events and initiatives to promote company culture and employee engagement. Coordinate with the finance department on payroll updates and employee-related financial changes. Prepare monthly HR reports and share key metrics with management. Ensure compliance with local labor laws and recommend policy updates when necessary. Contribute to handling employee relations issues and promote a transparent and healthy work environment.
Customer Service Assistant Manager
American Mattress Egypt
Aug 2022 - Mar 2023 -7 months
Egypt
- Job Details:Supervise the customer service team and monitor daily performance to ensure high-quality service delivery. Handle customer complaints and inquiries professionally and efficiently. Train customer service staff on communication skills and product knowledge. Follow up on orders, deliveries, and returns to ensure full customer satisfaction. Prepare regular reports on service performance and customer feedback for senior management. Coordinate with sales and warehouse departments to ensure product availability and timely deliveries. Improve customer service procedures and suggest enhancements based on customer insights. Monitor customer reviews and help strengthen the customer experience with the brand. Ensure compliance with company policies and quality standards in service delivery.
Education
Diploma in Administrative Sciences
Zagazig University (ZU)Jan 2021
Bachelor's Degree
Zagazig University (ZU)Jan 2020
Skills
- Proficient use of Microsoft Office (Excel, Word, PowerPoint)
- Google products (Google Docs, Google Sheets, Google Drive)
- Basic Adobe Photoshop
- Canva
- Strong communication and interpersonal skills
- Solid knowledge of labor laws and HR practices
- High attention to detail and organizational abilities
- Talent management and workforce planning
- problem-solving and conflict resolution skills
- Ability to handle confidential information with integrity
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Languages
Arabic
FluentEnglish
Intermediate