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Hadeer Abd-Elaleem Hashem

Human Resources Generalist at American Mattress Egypt

New Cairo, Cairo, Egypt

Work Experience

  • Human Resources Generalist

    American Mattress Egypt

    Mar 2023 - Present -2 yrs, 4 months

    Egypt

    • Job Details:Perform daily HR operations such as maintaining employee records, updating personnel files, and handling onboarding and offboarding processes. Support recruitment activities including drafting job postings, screening resumes, conducting initial interviews, and coordinating interview schedules with relevant departments. Manage onboarding procedures for new hires to ensure smooth integration into the workplace. Implement and monitor HR policies and ensure employee compliance and understanding. Track attendance, leaves, and overtime through HR systems and maintain accurate records. Respond to employee inquiries regarding salaries, benefits, leave policies, and internal regulations. Assist in planning and delivering training and development programs; maintain employee training records. Support performance appraisal processes by organizing documentation and maintaining evaluation records. Participate in organizing internal events and initiatives to promote company culture and employee engagement. Coordinate with the finance department on payroll updates and employee-related financial changes. Prepare monthly HR reports and share key metrics with management. Ensure compliance with local labor laws and recommend policy updates when necessary. Contribute to handling employee relations issues and promote a transparent and healthy work environment.
  • Customer Service Assistant Manager

    American Mattress Egypt

    Aug 2022 - Mar 2023 -7 months

    Egypt

    • Job Details:Supervise the customer service team and monitor daily performance to ensure high-quality service delivery. Handle customer complaints and inquiries professionally and efficiently. Train customer service staff on communication skills and product knowledge. Follow up on orders, deliveries, and returns to ensure full customer satisfaction. Prepare regular reports on service performance and customer feedback for senior management. Coordinate with sales and warehouse departments to ensure product availability and timely deliveries. Improve customer service procedures and suggest enhancements based on customer insights. Monitor customer reviews and help strengthen the customer experience with the brand. Ensure compliance with company policies and quality standards in service delivery.
  • Education

    • Diploma in Administrative Sciences

      Zagazig University (ZU)

      Jan 2021 

    • Bachelor's Degree

      Zagazig University (ZU)

      Jan 2020 

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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