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Hadeer Fawzy

Social Media Analyst at Spade Consulting

Haram, Giza, Egypt

Work Experience

  • Social Media AnalystFull Time

    Spade Consulting

    Jul 2021 - Present -4 yrs

    • Social Media SpecialistFull Time

      ALKHALEEJ TRAINING & EDUCATION

      Jul 2019 - Jul 2021 -2 yrs

      • Account ManagerFull Time

        Jobzella

        Jul 2017 - Jul 2019 -2 yrs

        Egypt , Cairo

        • Job Details:• Fishing for leads/prospects and hunting down new business opportunities in compliance with the company's targeting strategy with co-ordination with the sales team. • Approach the potential prospects and schedule a meeting date. • Builds key customer relationships. • Effectively communicate with clients via telephone, face-to-face and written communication. • Providing a detailed presentation for the company’s profile and services provided. • Meeting and handling all the prospects ‘questions, objections, quires…etc • Closing the deal with the client and turning it into a sale. • Following up with the clients before and after the sale is done. • Maintaining a good and well presentable relationship with the new and old clients. • Creating and managing the client’s data base. • Providing a daily report with all the details happened during the day “Phone calls, Meetings,….etc” • Provide daily, weekly, and monthly reports of all the leads that have been fished for. • Preparing and providing a weekly report for the meeting’s schedule. • Providing all the leads found and sharing them with the manager and sharing the source of leads. • Adhere to all quality standards and processes, for the acquisition of customers and opportunities. • Be able to match appropriate products to clients’ requirements. • Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits. • Represent in a professional manner at all times. • Undertake any reasonable duties as specified by Managing Director and Group Sales and Marketing Director.
      • Community Support SpecialistFull Time

        Ousta Technology

        Jun 2016 - Jun 2017 -1 yr

        Egypt , Cairo

        • Job Details:Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; Expediting correction or adjustment; following up to ensure resolution.
      • Education

        • Bachelor's Degree in History

          Cairo University (CU)

          Jan 2013 

        Verified Badges

        Technical Badges:

          Skills

          • Self learning
          • Communication
          • Customer Satisfaction
          • Teamwork
          • Hard Skills
          • Social Media
          • Data Entry
          • Microsoft Office
          • Customer Service
          • Soft Skills
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          Languages

          • Arabic

            Fluent
          • English

            Advanced

          Training & Certifications

          • Hootsuite Platform Certification

            Alkhaleej For Training and Education·2020
          • Customer Service: Handling Abusive Customers

            2020
          • Customer Service: Problem Solving and Troubleshooting

            2020
          • Working with Upset Customers

            2020
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