
Hadeer Fawzy
Social Media Analyst at Spade Consulting
Haram, Giza, EgyptWork Experience
Account ManagerFull Time
Jobzella
Jul 2017 - Jul 2019 -2 yrs
Egypt , Cairo
- Job Details:• Fishing for leads/prospects and hunting down new business opportunities in compliance with the company's targeting strategy with co-ordination with the sales team. • Approach the potential prospects and schedule a meeting date. • Builds key customer relationships. • Effectively communicate with clients via telephone, face-to-face and written communication. • Providing a detailed presentation for the company’s profile and services provided. • Meeting and handling all the prospects ‘questions, objections, quires…etc • Closing the deal with the client and turning it into a sale. • Following up with the clients before and after the sale is done. • Maintaining a good and well presentable relationship with the new and old clients. • Creating and managing the client’s data base. • Providing a daily report with all the details happened during the day “Phone calls, Meetings,….etc” • Provide daily, weekly, and monthly reports of all the leads that have been fished for. • Preparing and providing a weekly report for the meeting’s schedule. • Providing all the leads found and sharing them with the manager and sharing the source of leads. • Adhere to all quality standards and processes, for the acquisition of customers and opportunities. • Be able to match appropriate products to clients’ requirements. • Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits. • Represent in a professional manner at all times. • Undertake any reasonable duties as specified by Managing Director and Group Sales and Marketing Director.
Community Support SpecialistFull Time
Ousta Technology
Jun 2016 - Jun 2017 -1 yr
Egypt , Cairo
- Job Details:Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; Expediting correction or adjustment; following up to ensure resolution.
Education
Bachelor's Degree in History
Cairo University (CU)Jan 2013
Verified Badges
Technical Badges:
Skills
- Self learning
- Communication
- Customer Satisfaction
- Teamwork
- Hard Skills
- Social Media
- Data Entry
- Microsoft Office
- Customer Service
- Soft Skills
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Hootsuite Platform Certification
Alkhaleej For Training and Education·2020Customer Service: Handling Abusive Customers
2020Customer Service: Problem Solving and Troubleshooting
2020Working with Upset Customers
2020