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Hadeer Essam

Graphic Designer | Video Editor | Adobe Photoshop, Illustrator, Premiere

Alzawya Alhamraa, Cairo, Egypt

Work Experience

  • Graphic Designer & Video EditorFreelance / Project

    Freelancer

    Jan 2023 - Present -2 yrs, 6 months

    Egypt , Cairo

    • Job Details:• Design branding assets including logos, brochures, posters, social media content, and digital banners for small businesses and educational centers. • Utilize Adobe Photoshop, Illustrator, InDesign, and Premiere Pro to craft both graphic and video content tailored to client needs. • Produce short promotional videos, social media reels, and educational clips, adding motion graphics, transitions, and sound effects for engaging storytelling. • Collaborate with clients to understand design and video requirements, present drafts, and deliver final assets on time. • Manage multiple projects simultaneously while maintaining consistency and meeting deadlines.
  • Administrative ManagerFull Time

    Eldaawa Educational Center

    Jan 2022 - Present -3 yrs, 6 months

    Egypt , Cairo

    • Job Details:• Oversee administrative operations, including scheduling, staff coordination, and student record management. • Prepare administrative reports and maintain organized documentation using Microsoft Excel and Word for operational efficiency. • Design internal communication materials and marketing content to support student recruitment and outreach. • Coordinate events and support management in improving workflow and team collaboration.
  • Operations SupervisorFull Time

    Teleperformance - Egypt

    Jan 2020 - Jan 2021 -1 yr

    Egypt , Cairo

    • Customer Support RepresentativeFull Time

      Telecom Egypt (sprint Egypt)

      Jan 2017 - Jan 2020 -3 yrs

      Egypt , Cairo

      • Job Details:• Provided support via phone and email for billing, account, and technical inquiries. • Logged and tracked support tickets, ensuring accurate follow-up and issue resolution. • Collaborated with backend teams to resolve escalated technical issues efficiently. • Achieved targets for customer satisfaction, first-call resolution, and call quality.
    • Education

      • Bachelor's Degree in European Civilization Arts

        Ain Shams University (ASU)

        Jan 2012 - Jan 2015 - 3 yr

      Skills

      • Communication skills
      • Social Media
      • Creative
      • Creativity
      • Visual Arts
      • Drawing
      • Multitasking
      • Design
      • Canva
      • Branding
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      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Graphic Design Diploma

        Grand Notion·2024
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