Hadeer Bassiouni

Sales Administration / Social Media Moderator

• Job Details:Responded to and engaged with customers on social media pages to promote products and services. Gathered customer feedback to report to leadership team and facilitate further action. Complied with corporate confidentiality policies and handled customer information properly to guarantee information security. Worked at (Nozol - Zoho - Salesforce) CRM system for transfer leads to sales agents. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Completed all tasks in compliance with company policies and procedures. Completed data entry and filing to keep records updated for easy retrieval. Maintained confidentiality of sensitive data to protect customer and business information. Worked on the monthly attendance of employees. Trained new team members on company procedures, customer service and issue resolution. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers. Collected and distributed messages to team members and managers to support open communication and high customer service. Routed incoming mail and messages to relevant personnel without delay. Assisted internal staff with clerical and administrative needs. Helped office staff prepare reports and presentations for internal or client-related use.

Technical Support

• Job Details:Offered basic technical support for clients on wide range of company products. Assisted customers with technical support inquiries. Provided technical support to customers daily. Provided timely follow-up and status updates for customer service and technical support requests. Coordinated and provided technical support to different partners. Responded to customer technical support inquiries and complaints via phone and email. Handled customer inquiries over and provided technical support via live chat.

Technical Support

• Job Details:Offered basic technical support for clients on wide range of company products. Assisted customers with technical support inquiries. Provided technical support to customers daily. Provided timely follow-up and status updates for customer service and technical support requests. Coordinated and provided technical support to different partners. Responded to customer technical support inquiries and complaints via phone and email. Handled customer inquiries over and provided technical support via live chat.