Hadeer Othman Badran

Office Manager & Online retail account managerFull Time

• Job Details:anager Empowered Tasks:  Organizing meetings & managing databases.  Booking transport & accommodation.  Organizing company events or conferences.  Ordering stationery & furniture.  Dealing with correspondence, complaints & queries.  Preparing letters, presentations & reports.  Supervising & monitoring the work of administrative staff.  Managing office budgets.  Liaising with staff, Suppliers & clients.  Implementing & maintaining procedures/office administrative systems.  Delegating tasks to junior employees.  Organizing induction programmers for new employees.  Ensuring that health & safety policies are up to date.  Using a range of software packages.  Attending meeting with senior management to send meeting M.O.M'S for the attended partners.  Communicating with clients to coordinate their payments of financial supplies.  Following with accounting team also for any delay of the financial supplies.  Communicating with shipping companies to determine the best price.  Assisting the HR by keeping the staff personal records up to date. - Online Sales Specialist Empowered Tasks:  Perform online sales activities to achieve company sales objectives.  Identify & contact potential customers.  Maintain updated knowledge about product information & promotions.  Attend sales training & educational programs for professional development.  Develop sales strategies & determine sales forecast & projections.  Stay abreast with online marketing trends & competitors.  Communicating with clients to coordinate their payments of financial supplies.  Following with accounting team also for any delay of the financial supplies.

Agent, compaint team agent, Co-trainer & Team LeaderFull Time

• Job Details:* Service Recovery Team from September 2014 to Present: - Service Recovery Team Leader for Etisalat "U.A.E" – Tier2 Mobile Billing Project "Back-Office" from October 2016 to present. - Acting as TL for new comers of Etisalat "U.A.E" – Tier2 Mobile Billing Project "Back-Office" from August 2016 till October 2016. - Project Knowledge Co-Trainer for Etisalat "U.A.E" – Tier2 Mobile Billing Project "Back-Office" during October 2015 & Jul 2016. - Back-office Account Advisor for Etisalat "U.A.E" – Tier2 Mobile Billing Project "Back-Office" from September 2014 till August 2016. * Customer Service Representative front line: - Account Advisor for Etisalat "U.A.E" - Smart phones Project from March 2014 till September 2014.