
Hadeer Atef Abd elmegid
Supervisor, Financial Services Contract Specialist at Contact Financial Holding
6th of October, Giza, EgyptWork Experience
Supervisor, Financial Services Contract SpecialistFull Time
Contact Financial Holding
Nov 2021 - Present -3 yrs, 8 months
Egypt , Cairo
- Job Details:Overseed investment fund operations, coordinating with custodians and transfer agents to streamline transaction processes and ensure compliance with regulatory standards. Developed and managed automotive business budgets, encompassing insurance, taxes, and legal fees, to optimize financial planning and control. Improved operational efficiency by conducting process analysis, identifying customer requirements, and aligning operational strategies accordingly. Managed sales contract administration, ensuring timely updates and accurate delivery timelines were communicated effectively. Maintained financial accuracy through efficient management of invoicing, insurance administration, and complex calculations within banking regulatory guidelines Developed and implemented comprehensive onboarding and training programs for new hires, focusing on operational procedures and systems Established and maintained merchant and retailer databases to optimize system performance and data accuracy.
Senior Customer serviceFull Time
Contact Financial Holding
Jun 2019 - Oct 2021 -2 yrs, 4 months
Egypt , Giza
- Job Details:Proactively resolved complex customer issues through effective problem-solving, root cause analysis, and clear communication of solutions. Achieved high customer satisfaction ratings by expediting resolutions and following up diligently to ensure customer concerns were addressed. Increased sales and revenue through cross-selling and upselling of products and services by effectively communicating product benefits and promotional offers. Delivered exceptional customer service in a fast-paced environment. Exceeded customer expectations and drove satisfaction through effective problem-solving and timely issue resolution.
Education
MBA in operation
Arab Academy for Science, Technology and Maritime TransportJan 2021 - Jan 2023 - 2 yr
Pre master in human resources management in management
Zagazig University (ZU)Jan 2018 - Jan 2020 - 2 yr
Bachelor's Degree in Business administration
Zagazig University (ZU)Jan 2018
High School - Thanaweya Amma
Gamal Abd ElnaserJan 2014
Activities
Member HR at TED'X
Volunteering
Sep 2018 - Jun 2019 -9 months
Head on team HR at Ta'aheel
Student Activity
Nov 2017 - Apr 2019 -1 yr, 5 months
Skills
- How to teach
- Have good communication with people
- Commerce
- Office management
- Microsoft Office
- Oracle
- Use computer microsoft very good
- Business Intelligence
- Business Planning
- Credit Analysis
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Languages
Arabic
AdvancedEnglish
Intermediate
Training & Certifications
accounting fundamental
CFI·2024Business model innovation for management consultants
udemy·2021Introduction to business process modelling
udemy·2021Corporate sustainability, understanding and seizing the strategic opportunity
coursera·2020Business Organization-basic course
udemy·2020Customer service
QNB bank·2016