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Hadeer Atef Abd elmegid

Supervisor, Financial Services Contract Specialist at Contact Financial Holding

6th of October, Giza, Egypt

Work Experience

  • Supervisor, Financial Services Contract SpecialistFull Time

    Contact Financial Holding

    Nov 2021 - Present -3 yrs, 8 months

    Egypt , Cairo

    • Job Details:Overseed investment fund operations, coordinating with custodians and transfer agents to streamline transaction processes and ensure compliance with regulatory standards. Developed and managed automotive business budgets, encompassing insurance, taxes, and legal fees, to optimize financial planning and control. Improved operational efficiency by conducting process analysis, identifying customer requirements, and aligning operational strategies accordingly. Managed sales contract administration, ensuring timely updates and accurate delivery timelines were communicated effectively. Maintained financial accuracy through efficient management of invoicing, insurance administration, and complex calculations within banking regulatory guidelines Developed and implemented comprehensive onboarding and training programs for new hires, focusing on operational procedures and systems Established and maintained merchant and retailer databases to optimize system performance and data accuracy.
  • Senior Customer serviceFull Time

    Contact Financial Holding

    Jun 2019 - Oct 2021 -2 yrs, 4 months

    Egypt , Giza

    • Job Details:Proactively resolved complex customer issues through effective problem-solving, root cause analysis, and clear communication of solutions. Achieved high customer satisfaction ratings by expediting resolutions and following up diligently to ensure customer concerns were addressed. Increased sales and revenue through cross-selling and upselling of products and services by effectively communicating product benefits and promotional offers. Delivered exceptional customer service in a fast-paced environment. Exceeded customer expectations and drove satisfaction through effective problem-solving and timely issue resolution.
  • Education

    • MBA in operation

      Arab Academy for Science, Technology and Maritime Transport

      Jan 2021 - Jan 2023 - 2 yr

    • Pre master in human resources management in management

      Zagazig University (ZU)

      Jan 2018 - Jan 2020 - 2 yr

    • Bachelor's Degree in Business administration

      Zagazig University (ZU)

      Jan 2018 

    • High School - Thanaweya Amma

      Gamal Abd Elnaser

      Jan 2014 

    Activities

    • Member HR at TED'X

      Volunteering

      Sep 2018 - Jun 2019 -9 months

    • Head on team HR at Ta'aheel

      Student Activity

      Nov 2017 - Apr 2019 -1 yr, 5 months

    Skills

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    Languages

    • Arabic

      Advanced
    • English

      Intermediate

    Training & Certifications

    • accounting fundamental

      CFI·2024
    • Business model innovation for management consultants

      udemy·2021
    • Introduction to business process modelling

      udemy·2021
    • Corporate sustainability, understanding and seizing the strategic opportunity

      coursera·2020
    • Business Organization-basic course

      udemy·2020
    • Customer service

      QNB bank·2016
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