
Hadeer Alaa El Din Ahmed Mahmoud
customer service advisor at Vodafone Egypt
Shubra, Cairo, EgyptWork Experience
Education
Bachelor's Degree in spanish phylology
Ain Shams University (ASU)Jan 2015
Achievements
1-top performer for two following years (2017 / 2018 ) , 2-acting as a team leader ( since 2017 ) 3 - handling tasks in my team and offering improvement sessions for outliers . 4-resolving billing issues ( 2016-2017 ) 5-analyzing data ( 2018 )
Skills
Languages
English
FluentArabic
FluentSpanish
AdvancedFrench
Intermediate
Training & Certifications
customer service orientation
Vodafone international services·2015customer service orientation
Orange company·2015Spanish linguistics licence degree
Al Alsun faculty Ain Shams University·2015