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Hadeer Alaa El Din Ahmed Mahmoud

customer service advisor at Vodafone Egypt

Shubra, Cairo, Egypt

Work Experience

  • customer service advisorFull Time

    Vodafone Egypt

    May 2015 - Present -10 yrs, 2 months

    Egypt

    • Education

      • Bachelor's Degree in spanish phylology

        Ain Shams University (ASU)

        Jan 2015 

      Achievements

      1-top performer for two following years (2017 / 2018 ) , 2-acting as a team leader ( since 2017 ) 3 - handling tasks in my team and offering improvement sessions for outliers . 4-resolving billing issues ( 2016-2017 ) 5-analyzing data ( 2018 )

      Skills

      Languages

      • English

        Fluent
      • Arabic

        Fluent
      • Spanish

        Advanced
      • French

        Intermediate

      Training & Certifications

      • customer service orientation

        Vodafone international services·2015
      • customer service orientation

        Orange company·2015
      • Spanish linguistics licence degree

        Al Alsun faculty Ain Shams University·2015
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