HM

Hadeer adel mohamed

telesales agent-vodafone

Shubra, Cairo, Egypt

Work Experience

  • telesales agent-vodafoneFull Time

    vodafone

    May 2019 - Dec 2019 -7 months

    Egypt , Cairo

    • Job Details:• Initiating sales with potential customers over the phone. • Asking questions to engage customers and keep the conversation going. • Listening to the customers' needs to generate repeat sales. • Answering customers' questions on the products.

  • customer serviceFull Time

    vodafone

    Oct 2018 - Apr 2019 -6 months

    Egypt , Cairo

    • Job Details:• Answer incoming calls and respond to customer's emails. • Management and resolve customer complaints. • Identify and escalate issues to supervisors. • Follow up customer calls where necessary. • Complete call logs and reports.

    • Education

    • Bachelor's Degree in commerce

      Ain Shams University (ASU)

      Jan 2018 

    • High School - Thanaweya Amma

      saida nafisa

      Jan 2015 

    Achievements

    Graduation with a good grade from the university . Take an English language certificate . Work with customer service . telesals and learn to solve problems. computer skills.

    Skills

    • time managment
    • leader ship
    • qiuck learner
    • Creative
    • hard worker
    • comminication skills
    • Problem Solving
    • flexibilty skills
    • Computer Skills
    • Research

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • english

      harvest·2018
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