Hadeer Azab

Office ManagerFull Time

Education Program Specialist and Customer ServiceFull Time

• Job Details:Education program Specialist: Conduct and score all Heliopolis placement tests with a pleasant attitude and in a timely manner; Attend to teachers’ requests and inquiries; Help corporate students to complete registration forms; Monitor teacher attendance Handle all logistics of Heliopolis classes (equipment & rooms booking, and supplies); Enter student registrations in system CS: Receive payments and issue receipts and refunds as required for all AMIDEAST products and services; Reconcile daily payments and make direct communication with the finance team for daily money deposit; Promote and cross-sell AMIDEAST services through the daily interaction with customers; Identify, respond to, and resolve customer issues and complaints in a timely manner, and in coordination with the Customer Service Manager Provide high quality, consistent information on all AMIDEAST products and services to walk-in and call-in customers, including prompt responses to email and Facebook inquiries; Present a professional image in all client contact

Project Officer Full Time

• Job Details:• Responsible for monitoring potential projects through the internet, exhibitions and the company contacts. • Prepare technical proposals individually or along with the projects team. • Spot, contact and deal with the proper experts for each project. • Prepare progress reports, and liaising with other departments. • Provide assistance to projects manager. • Work closely with the finance team.