HE
Hadeel Ali El Hawary
Social Media Specialist at Tawfik Mohamed Auto Co
Maadi, Cairo, EgyptWork Experience
Social Media Specialist Full Time
Tawfik Mohamed Auto Co
Jun 2016 - Present -9 yrs, 1 month
Egypt , Cairo
- Job Details:Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns.
Customer Service RepresentativeFull Time
Toshiba El Araby
Jan 2016 - May 2016 -4 months
Egypt , Cairo
- Job Details:-Greet customers and ascertain what each customer wants or needs. - Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. - Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. - Compute sales prices, total purchases and receive and process cash or credit payment. - Maintain records related to sales. - Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. - Recommend, select, and help locate or obtain merchandise based on customer needs and desires. - Answer questions regarding the store and its merchandise.
Costumer Service Full Time
Raya Contact Center
May 2012 - Jun 2015 -3 yrs, 1 month
Egypt , Cairo
- Job Details:Attracting potential customers by answering product and service questions, suggesting information about other products and services -Opening customer accounts by recording account information. -Maintaining customer records by updating account information. -Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution. -Maintaining financial accounts by processing customer adjustments. -Recommending potential products or services to management by collecting customer information and analyzing customer needs. -Preparing product or service reports by collecting and analyzing customer information. -Contributing to team effort by accomplishing related results as needed.
Education
Computer Science in Computer Science
New Cairo AcademyJan 2009 - Jan 2014 - 5 yr
High School - Thanaweya Amma
El ormanJan 2009
Languages
Arabic
FluentEnglish
Intermediate