HE

Hadeel Ali El Hawary

Social Media Specialist at Tawfik Mohamed Auto Co

Maadi, Cairo, Egypt

Work Experience

  • Social Media Specialist Full Time

    Tawfik Mohamed Auto Co

    Jun 2016 - Present -9 yrs, 1 month

    Egypt , Cairo

    • Job Details:Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns.
  • Customer Service RepresentativeFull Time

    Toshiba El Araby

    Jan 2016 - May 2016 -4 months

    Egypt , Cairo

    • Job Details:-Greet customers and ascertain what each customer wants or needs. - Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. - Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. - Compute sales prices, total purchases and receive and process cash or credit payment. - Maintain records related to sales. - Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. - Recommend, select, and help locate or obtain merchandise based on customer needs and desires. - Answer questions regarding the store and its merchandise.
  • Costumer Service Full Time

    Raya Contact Center

    May 2012 - Jun 2015 -3 yrs, 1 month

    Egypt , Cairo

    • Job Details:Attracting potential customers by answering product and service questions, suggesting information about other products and services -Opening customer accounts by recording account information. -Maintaining customer records by updating account information. -Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution. -Maintaining financial accounts by processing customer adjustments. -Recommending potential products or services to management by collecting customer information and analyzing customer needs. -Preparing product or service reports by collecting and analyzing customer information. -Contributing to team effort by accomplishing related results as needed.
  • Education

    • Computer Science in Computer Science

      New Cairo Academy

      Jan 2009 - Jan 2014 - 5 yr

    • High School - Thanaweya Amma

      El orman

      Jan 2009 

    Skills

    • Microsoft Office
    • Social Media
    • Social Media
    • Customer Service

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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