Hadeel Mahmoud

Technical supportFull Time

• Job Details:- Receiving incoming calls, providing technical support to ADSL problems and handling the billing issues. - Receiving technical escalation cases and handle them in queue. - Troubleshooting customers’ physical and logical advanced problems. - Resolving customer complaints via phone, email, and social media. - Maintaining customer records by updating account information. - Resolves product or service problems by clarifying the customers’ complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.