
Hadeel Mohamed Gamal
Business Analyst at Deraya Insurance Brokerage
Abbassia, Cairo, EgyptWork Experience
Business AnalystFull Time
Deraya Insurance Brokerage
Oct 2023 - Present -1 yr, 9 months
Egypt , Cairo
- Job Details: Analyze business process and identify opportunities for improvement, automation and digitization Work with stakeholders to identify business needs and objectives Collaborate with stakeholders to data-driven improvements. Analyze and document current business processes, systems, and workflows Analyze business process and identify opportunities for improvement, automation and digitization Create detailed business requirement documents (BRDs), functional specifications, and use cases Conduct data analysis to derive actionable business insights Assist in planning and managing project timelines, scope, and deliverables Collaborate with project managers during project execution and testing phases Support user acceptance testing (UAT) to ensure solutions meet business expectations Work on different systems such as CRM (Sales Force) and different mobile applications
Senior Account ExecutivePart Time
Jan 2020 - Oct 2023 -3 yrs, 9 months
Egypt , Cairo
- Job Details:The key contact for customers and responsible for managing customer relationships including on-going support. claims management, and renewal. -Handling Big Portfolio. -Manage Newly joined account executive.
Account executiveFull Time
May 2018 - Dec 2019 -1 yr, 7 months
Egypt , Giza
- Job Details:-The key contact for customers and responsible for managing customer relationships including on-going support. claims management, and renewal
Account ExecutiveFull Time
IFM
Jun 2016 - Apr 2018 -1 yr, 10 months
Egypt , Cairo
- Job Details:• Being the focal point between client and Agency. • Meet regularly with clients for projects updates, special requests or new briefs. • Managing field team and communicate clients request to them promptly. • Setting project timeline for smooth operation. • Managing data entry team and distributing work equally on team to meet agreed deadlines. • Revising and reviewing data and making sure of its accuracy before sending to client. • Having regular market visits to check on the field team. • Coordinating with finance team for follow ups and issuing quotations and invoices.
operation supervisor Full Time
Ecco outsourcing
Feb 2016 - Jun 2016 -4 months
Egypt , Cairo
- Job Details:• Act as account manager • Manage the employee hiring process, develop and update job descriptions. • Develop plans and supervise various departmental meetings and participate in various growth based campaigns. • Analyze and identify all performance related issues and ensure appropriate steps to prevent loss. • Analyze and ensure better result to fulfill all business requirements. • Analyze all opportunities and recommend ways to improve efficiency and reduce costs. • Ensure compliance with applicable laws and company policies.
Education
Bachelor's Degree in Toursim and Guidance department
Ain Shams University (ASU)Jan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
Saint Fatima , Nasr City , Language schoolJan 2007
Skills
Languages
English
Advanced