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Hadeel Mohamed Gamal

Business Analyst at Deraya Insurance Brokerage

Abbassia, Cairo, Egypt

Work Experience

  • Business AnalystFull Time

    Deraya Insurance Brokerage

    Oct 2023 - Present -1 yr, 9 months

    Egypt , Cairo

    • Job Details: Analyze business process and identify opportunities for improvement, automation and digitization  Work with stakeholders to identify business needs and objectives  Collaborate with stakeholders to data-driven improvements.  Analyze and document current business processes, systems, and workflows  Analyze business process and identify opportunities for improvement, automation and digitization  Create detailed business requirement documents (BRDs), functional specifications, and use cases  Conduct data analysis to derive actionable business insights  Assist in planning and managing project timelines, scope, and deliverables  Collaborate with project managers during project execution and testing phases  Support user acceptance testing (UAT) to ensure solutions meet business expectations  Work on different systems such as CRM (Sales Force) and different mobile applications
  • Deraya

    • Senior Account ExecutivePart Time

      Jan 2020 - Oct 2023 -3 yrs, 9 months

      Egypt , Cairo

      • Job Details:The key contact for customers and responsible for managing customer relationships including on-going support. claims management, and renewal. -Handling Big Portfolio. -Manage Newly joined account executive.
    • Account executiveFull Time

      May 2018 - Dec 2019 -1 yr, 7 months

      Egypt , Giza

      • Job Details:-The key contact for customers and responsible for managing customer relationships including on-going support. claims management, and renewal
  • Account ExecutiveFull Time

    IFM

    Jun 2016 - Apr 2018 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:• Being the focal point between client and Agency. • Meet regularly with clients for projects updates, special requests or new briefs. • Managing field team and communicate clients request to them promptly. • Setting project timeline for smooth operation. • Managing data entry team and distributing work equally on team to meet agreed deadlines. • Revising and reviewing data and making sure of its accuracy before sending to client. • Having regular market visits to check on the field team. • Coordinating with finance team for follow ups and issuing quotations and invoices.
  • operation supervisor Full Time

    Ecco outsourcing

    Feb 2016 - Jun 2016 -4 months

    Egypt , Cairo

    • Job Details:• Act as account manager • Manage the employee hiring process, develop and update job descriptions. • Develop plans and supervise various departmental meetings and participate in various growth based campaigns. • Analyze and identify all performance related issues and ensure appropriate steps to prevent loss. • Analyze and ensure better result to fulfill all business requirements. • Analyze all opportunities and recommend ways to improve efficiency and reduce costs. • Ensure compliance with applicable laws and company policies.
  • Education

    • Bachelor's Degree in Toursim and Guidance department

      Ain Shams University (ASU)

      Jan 2007 - Jan 2011 - 4 yr

    • High School - Thanaweya Amma

      Saint Fatima , Nasr City , Language school

      Jan 2007 

    Skills

    • Leadership Management
    • Problem Solving
    • Decision Making
    • Microsoft Excel
    • Call Center
    • Tourism
    • Microsoft Word

    Languages

    • English

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