Habiba Soliman

Operations Assistant

• Job Details:Contributed to the development and implementation of operational procedures, policies, and systems to enhance organizational efficiency. Leveraged advanced expertise in computer software to generate comprehensive reports, maintain updated databases, and design detailed spreadsheets. Recommended tailored loan products to address the needs of current customers and attract potential clients who had not yet applied for loans. Communicated effectively with borrowers to resolve loan-related issues and provide reminders for upcoming payment deadlines, ensuring seamless customer service and compliance.

Customer Support Representative

• Job Details:Followed up with customers to drive additional sales and strengthen client relationships. Managed a high volume of daily calls with professionalism and efficiency, ensuring excellent customer interactions. Expanded the company’s client base by generating new leads through strategic cold-calling initiatives. Accurately recorded and updated customer information in online systems to maintain data integrity and support operational efficiency.

Training for Customer Service Representative

• Job Details:Addressed customer inquiries and suggestions with courtesy and professionalism, ensuring positive interactions. Resolved customer complaints empathetically, leading to improved customer loyalty and repeat business. Actively listened to customers, promptly addressing concerns and escalating major issues to the supervisor when necessary. Effectively managed high-stress situations, maintaining professionalism under pressure while resolving disputes and conflicts.