Habiba Sherif

Team Lead Manager

• Job Details:Experienced leader: drives operational efficiency and fosters team growth through coaching and collaboration. Conflict resolution: effectively resolves conflicts within the team and addresses client concerns with diplomacy. Prioritized workflow and resolved daily operational challenges to support goal achievement. Coached team to develop skills and overcome weaknesses to reach goals. Assisted with delivering new hire orientation programs and certification training. Drove open communication with team to successfully maintain and grow productivity and development. Collaborated with senior leadership to share and gain insight on best practices and improve monthly goals. Achieved department targets with strategic resource allocation and schedule management. Forecasted expected demands and created plans to accomplish objectives within set budgets.

Senior Customer Service Advisor

• Job Details:Handled inbound and outbound communications from customers. Met and exceeded daily service quality and performance goals. Leadership & GDS expert: guides team, resolves complex travel issues using GDS systems, and ensures high service standards. Training & quality: contributes to agent training, maintains quality standards, and conducts assessments. Client interaction: handles escalated cases directly, ensuring swift and satisfactory resolutions. Collaboration & reporting: collaborates for a coordinated approach, implements data-driven strategies for improvement. Adhered to quickly changing and evolving policies and procedures. Made informed decisions under stressful circumstances.

Trainer

• Job Details:Lead new hire orientation and instill company values. Instruct on delivering exceptional service and effective communication. Conduct sessions on GDS systems (e.g., Amadeus, Sabre) and travel technologies. Educate on industry regulations, ethical considerations, and safety protocols. Design ongoing programs to keep staff updated on industry trends and GDS updates. Maintain accurate records of training activities, including GDS proficiency assessments. Scheduled classes based on availability of classrooms, equipment and trainers.