Habiba Medhat

Supporting Home Service Telesales

• Job Details:Creating researches about the market to gain competitive advantage and improve sales, taking outbound calls to market for the home service to improve sales, provided data cleaning to get the best use of the data while mining it, validating & data analysis of the cases to find the potential customers and turn them into loyal ones.

Supporting Home Service Telesales

• Job Details:Creating researches about the market to gain competitive advantage and improve sales, taking outbound calls to market for the home service to improve sales, provided data cleaning to get the best use of the data while mining it, validating & data analysis of the cases to find the potential customers and turn them into loyal ones.

Frontline Advisor

• Job Details:Handling telecom and food chats, revalidating & data analysis of NPS to provide out of box solutions to avoid upcoming detractors, summarizing knowledge and information for the other team members, creating quizzes to test the other members' knowledge level to provide the needed lack of information, side by side shadowing to improve the other team members' handling skills, creating surveys to know the other team members' weaknesses to overcome them and provide better customer experience.