Habiba Mahmoud Shable

Public Relations SpecialistFull Time

Public Relations SpecialistFull Time

• Job Details:• Ensure coordination of communication between patients and families and medical staff • Provide patients and families with information on hospital services, procedures, and protocols • Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers • Respond to patient inquiries regarding physicians and services • Create and maintain liaison with insurance companies to inquire about payable or paid claims • Analyze and interpret patient account data and facilitate payments • Post patient demographic and financial entries into the predefined hospital database • Perform crisis intervention duties with a view to facilitating resolutions • Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability

Customer Care RepresentativeFull Time

• Job Details:● Receiving inbound calls and Handling Customer Queries related to Transportation services. ● Maintaining Customer Satisfaction. ● Following up with the query resolved.