Habiba Mahmoud

Customer Service Supervisor

• Job Details:Supervise a team of customer service representatives, ensuring exceptional service delivery and resolving complex customer inquiries. Implement training programs that enhance team performance, resulting in an increase in customer satisfaction ratings. Develop and maintain operational procedures to streamline processes and improve overall efficiency. Monitor customer feedback and use insights to implement strategies that enhance the shopping experience.

Freelancer

• Job Details:Provide personalized customer support for real estate clients, assisting with inquiries and guiding them through the buying and leasing processes. Conduct market research to advise clients on property options, leading to an increase in successful transactions. Maintain accurate records of client interactions and transactions, ensuring confidentiality and compliance with industry regulations.

Customer Service

• Job Details:Assisted students and parents by providing detailed information about courses, enrollment processes, and academic policies. Resolved customer issues promptly and effectively, achieving a resolution rate of over 90% on first contact. Collaborated with academic staff to enhance service delivery, resulting in improved student feedback and satisfaction.