Habiba Ashraf Ibrahim

Customer Service Team LeadFull Time

• Job Details:I was promoted to this position after nearly 2 years of working as call center representative at CGP, the position requires Handling clients’ complaints, Proceeding interviews to choose potential candidates, Providing full training to newly hired agents, Communicating with departments' focal points to receive any updates and also handle their inquiries and concerns, creating daily, weekly, and monthly reports analyzing all the requests that have been handled, creating monthly and annual presentations showing the call center performance, monitoring the agents’ performance and developing it, and solving any issues and maintaining a healthy work environment. June 2020- March 20

Customer Support RepresentativeFull Time

• Job Details:The position required handling clients’ inquiries and complaints and delivering each inquiry to its concerned department, briefing potential customers about the compound and connecting them with the sales department, coordinating with the company's departments (Facilities Onsite Engineers, Customer Care Department, Sales Department) in order to fulfill the client's requirements, Creating daily reports analyzing the inbound and outbound calls handled during the day, and making survey calls to follow up on the clients' requests and assure positive customer experience. December 2019