Habiba Hany gamal adam

Business banking contact center agent at Cib bank

Maadi, Cairo, Egypt

Cib bank

Apr 2024 - Present -1 yr, 3 months

Egypt , Cairo

Job Details:Answers phone calls from our CIB customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. - Delivers what is promised in line with customer expectations. - Solving all customers’ problems related to their banking transactions related to their corporate accounts by phone and mails. - Handling all cases about customer's accounts which related to their companies "cash – debit cards – credit cards – opening new accounts - Etc....," - Solving all customer's issues which related to their business online and otp applications. Build sustainable customer relationships and follow up customer's calls and mails to solve all their problems and make them satisfied.

El Far For accounting , auditing and tax firm

Oct 2022 - Apr 2024 -1 yr, 6 months

Egypt , Cairo

Job Details:driving business growth within a company. - develop a network of contacts to attract new clients. - research new market opportunities and oversee growth projects. - Drive the end-to-end sales process and prepare and submit sales contracts. - build long term relationship with old and new clients. - Analyzed market trends and competitors. - Brought in new accounts through successful networking strategies and promotional approaches.