HG
Habiba Gendya
Customer Support Representative at Concentrix
EgyptWork Experience
Customer Support Representative
Concentrix
Oct 2023 - Present -1 yr, 9 months
Egypt
- Job Details:Provide excellent customer support by addressing inquiries, resolving complaints, and offering product/service information. Handle phone, email, and chat communication efficiently. Maintain customer records, process orders, and ensure customer satisfaction through timely and accurate solutions. Collaborate with other teams to improve service quality and ensure a positive customer experience.
Education
Bachelor's Degree in Laws
Cairo University (CU)Jan 2019 - Jan 2023 - 4 yr
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Fast Typing in Arabic and English
- Ability to work under pressure
- manage stress
- self-confident
- Active listener
- fast learner
- Organized
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Languages
Arabic
FluentEnglish
Fluent